Give ITSM teams a complete, accurate view of every asset so issues are resolved faster and with confidence. Bring full asset context into every incident, change, and request.
Asset Discovery for ITSM
Most ITSM platforms provide only basic discovery — leaving critical gaps in the asset context behind every ticket and request. Lansweeper continuously discovers every asset across your environment, pushing accurate, enriched data directly into your ITSM and CMDB platform.
Incident Management
When an incident opens, the asset data behind the ticket is already current. Device ownership, configuration state, recent changes, and lifecycle status are all available immediately. Investigation starts at the right answer instead of spending the first hour figuring out what’s actually deployed and who’s responsible for it.
Change Management
Change requests fail when they’re assessed against asset data that doesn’t reflect what’s actually deployed. Lansweeper gives change managers continuously validated context on device dependencies, configurations, and lifecycle status, so risk is assessed accurately before execution.
Service Delivery
Performance degradation, missing patches, and approaching EOL dates surfaced automatically means service issues are addressed before they become incidents. IT teams move from reactive troubleshooting to proactive service management, using validated asset intelligence to anticipate problems rather than respond to them.
ITSM Orchestration
Lansweeper connects directly into your existing ITSM and CMDB platform, pushing continuously validated asset data into every workflow without manual exports or reconciliation overhead.
How it works
Discover every asset, understand what’s at risk, and push trusted data to the tools that take action.
Continuously discover and classify every asset across IT, OT, cloud, and IoT — managed, unmanaged, and shadow — without manual effort.
Normalize and apply context, vulnerability data, and lifecycle signals to assess risk, forecast spend, and surface optimization opportunities.
Deliver trusted asset intelligence to ITSM, CMDB, and security tools so actions are accurate, scoped, and prioritized.
INTEGRATIONS
Lansweeper feeds trusted, continuously updated asset intelligence into the tools that take action.
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IT Service Management (ITSM) refers to designing, delivering, managing, and improving an organization’s IT services to its users. It encompasses a range of activities, policies, and processes to optimize the end-to-end management of IT services, ensuring they align with business needs.
ITSM is crucial because it helps organizations streamline their IT processes, improve service delivery, reduce operational costs, and enhance user satisfaction. By standardizing IT operations, ITSM enables better resource management, faster incident resolution, and a more proactive approach to addressing business needs.
Efficient ITSM improves the reliability and availability of IT services, supporting business continuity and minimizing disruptions. This directly contributes to a better user experience, higher employee productivity, and a more robust bottom line for the organization.
Lansweeper provides automated, comprehensive asset discovery and management, eliminating manual inventory tasks and reducing errors. Its real-time insights into IT assets streamline ITSM processes, making tracking and managing assets across the enterprise easier.
