Give ITSM teams a complete, accurate view of every asset so issues are resolved faster and with confidence. Bring full asset context into every incident, change, and request.
Asset Discovery for ITSM
Most ITSM platforms provide only basic discovery — leaving critical gaps in the asset context behind every ticket and request. Lansweeper continuously discovers every asset across your environment, pushing accurate, enriched data directly into your ITSM and CMDB platform.
Incident Management
When an incident opens, the asset data behind the ticket is already current. Device ownership, configuration state, recent changes, and lifecycle status are all available immediately. Investigation starts at the right answer instead of spending the first hour figuring out what’s actually deployed and who’s responsible for it.
Change Management
Change requests fail when they’re assessed against asset data that doesn’t reflect what’s actually deployed. Lansweeper gives change managers continuously validated context on device dependencies, configurations, and lifecycle status, so risk is assessed accurately before execution.
Service Delivery
Performance degradation, missing patches, and approaching EOL dates surfaced automatically means service issues are addressed before they become incidents. IT teams move from reactive troubleshooting to proactive service management, using validated asset intelligence to anticipate problems rather than respond to them.
ITSM Orchestration
Lansweeper connects directly into your existing ITSM and CMDB platform, pushing continuously validated asset data into every workflow without manual exports or reconciliation overhead.
How it works
Discover every asset, understand what’s at risk, and push trusted data to the tools that take action.
Continuously discover and classify every asset across IT, OT, cloud, and IoT — managed, unmanaged, and shadow — without manual effort.
Normalize and apply context, vulnerability data, and lifecycle signals to assess risk, forecast spend, and surface optimization opportunities.
Deliver trusted asset intelligence to ITSM, CMDB, and security tools so actions are accurate, scoped, and prioritized.
INTEGRATIONS
Lansweeper feeds trusted, continuously updated asset intelligence into the tools that take action.
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IT Service Management (ITSM) is the set of processes, policies, and tools organizations use to design, deliver, and manage IT services, including incident management, change management, problem management, and service request fulfillment. ITSM frameworks like ITIL define best practices for structuring these processes. The quality of ITSM execution depends heavily on the accuracy of the underlying asset data: teams can’t resolve incidents, assess change risk, or fulfill service requests confidently if they don’t have a trusted, current picture of what assets exist and how they relate.
Most ITSM failures trace back to asset data problems. When the CMDB is stale, incident triage takes longer because teams spend time identifying affected assets rather than resolving the issue. Change management introduces more risk because downstream dependencies are unknown. Service requests stall because asset attribution is incorrect. Lansweeper addresses this by continuously discovering and validating asset data, feeding ITSM platforms and CMDBs with accurate, real-time information so workflows operate from a shared, reliable foundation.
Lansweeper integrates with leading ITSM platforms, including ServiceNow, Jira Service Management, and Topdesk, to provide continuously updated asset context for every service management workflow. Incident management teams can see exactly which assets are affected and what their configuration state is. Change management teams can assess risk based on accurate dependency data. Problem management teams can identify patterns across asset types. All of this without leaving the ITSM platform or performing manual asset lookups.
The CMDB is the asset data layer that ITSM processes depend on. Incident, change, problem, and release management all require accurate configuration item (CI) data: who owns the asset, what it’s running, what it connects to, and what its current state is. A CMDB that is manually maintained or infrequently updated creates a gap between what ITSM processes assume and what is actually in the environment. Lansweeper closes this gap by continuously enriching CMDB records with validated discovery data, making ITSM workflows faster and more reliable.
At enterprise scale, ITSM effectiveness is constrained by the volume and complexity of the asset estate. Lansweeper’s agentless discovery scales to environments with hundreds of thousands of assets, across on-premises, cloud, OT, and hybrid infrastructure, without requiring manual configuration per device or per site. Asset data is continuously updated and normalized, giving ITSM teams a consistent, trusted view of the full environment regardless of size or complexity.
