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Jira Service Management Integration

Enrich Jira Service Management tickets with accurate asset data.

 

The Lansweeper App for Jira Service Management enables both Lansweeper and Jira customers to realize the total value of their Lansweeper IT asset data for simplifying day-to-day IT service management tasks. The app provides service ticket enrichment by fetching asset data from Lansweeper based on user-defined search criteria.  

Users can search Lansweeper asset data using an IP or Mac address, and the information is retrieved in seconds. Various asset details – including the device, location, installed software, and more – are viewable from within the Jira issue. Users can also select assets as a part of any Jira issue and retain them. Clicking on the redirect to Lansweeeper takes users directly to the Lansweeper interface, where they can see any and all information related to the asset under investigation.

The Lansweeper App for Jira Service Management also enables users to link issues with selected assets in an existing issue to other issues for enhanced tracking of related issues. With Lansweeper data at their fingertips, service desk staff can resolve issues faster and deliver exceptional service to internal and external customers.

Key Integration Features

  • Fetch IT asset data with user-defined searches right within Jira  
  • View various asset details at-a-glance from within the Jira interface 
  • Link issues for selected IT assets with related issues 
  • Available to all Lansweeper and Jira customers, regardless of tier 

Requirements

  • Lansweeper V10.01 or later
  • Lansweeper Starter, Pro, and Enterprise License Tier
  • Jira Service Management – Free, Standard, Premium, and Enterprise

Documentation

 

Support

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