HaloITSM Integration Integration

Pull assets discovered by Lansweeper straight into your HaloITSM platform.

One-click Access to a Complete, Accurate IT Asset Inventory from within HaloITSM

Built by Halo Service Solutions, HaloITSM is a powerful service desk and enterprise service management tool that enables intuitive IT service management and empowers IT teams to deliver rapid, efficient ITIL-aligned service. It’s an easy-to-administer, intuitive solution used by businesses from multiple industries around the world, including many public sector organizations and local governments. Through integration with Lansweeper, Halo is providing its customers with easy one-click access to detailed, complete and accurate IT asset data, reducing manual tasks while accelerating ticket resolution and enabling self-service capabilities to improve service delivery.

Integration Benefits:

Automates IT asset discovery, eliminating manual, time-consuming tasks
Supports the development of self-service offerings, lightening the load on Service Desk staff
Provides an easy-to-use, intuitive interface while supporting complex functionality
Aligns with ITIL processes “out-of-the-box” and simplifies data governance
Easy-to-use and customizable

Customer Case: How the Archdiocese of Philadelphia optimized its IT through accurate IT Asset Data for rapid ticket resolution with HaloITSM and Lansweeper

Key Integration Features

Use HaloITSM’s asset management functionality to track your configuration items and visualize dependencies between the assets Lansweeper has synced in.
Raise tickets on the assets discovered by Lansweeper to instantly flag problems with them.
Pull assets discovered by Lansweeper straight into your HaloITSM platform.
Identify systemic failings with assets before they cause major incidents.

Requirements

Lansweeper
Lansweeper 8.0 or Higher

Halo ITSM

Database: Microsoft SQL Server 2008R2, 2012, 2014, 2016, 2017, 2019.
Operating System: Windows 7, 8, 8.1, 10, Server 2003, Server 2008, Server 2012, Server 2016, Server 2019.
Platform: 32-bit (x86) or 64-bit (x64).
Processor: 2 gigahertz (GHz) or faster, dual or quad-core.
Memory: 8 gigabytes (GB) RAM.
Email: Exchange 2007, 2010, 2013, 2016, Office365, Mdaemon, any POP3 provider
Web Interfaces: Compatible with most leading web browsers, including IE, Edge, Chrome, and Firefox.
iPhone: iOS 10.0 and above.
Android: Lollipop 5.0 or above.

Documentation

Support

As with all our integrations, we have constructed a guide on how to get the Lansweeper integration set up. However, our support team is on hand to assist you should you need it.