Lansweeper for IT Support
Empower IT Support to troubleshoot smarter, respond quicker, and reduce escalations—using always-accurate asset intelligence from Lansweeper.
Challenges
When IT Support lacks context, everyone feels it. Limited visibility slows down resolution. Without real-time asset context, IT support wastes time tracking down basic info, escalating issues unnecessarily, or misdiagnosing problems — leading to longer wait times, increased user frustration, and higher workloads.
Lansweeper gives IT Support teams the visibility and context they need to troubleshoot quickly, reduce escalations, and deliver better service — without the guesswork.
Quickly access real-time data on any device so you can troubleshoot faster and reduce escalations.
Automatically sync Lansweeper data into your ITSM tools to give agents the context they need — right inside the workflow.
Understand device history, relationships, and changes to pinpoint the cause of recurring issues.
Detect out-of-date software, failed hardware, or license issues before end users notice.
PLATFORM OVERVIEW
All your asset data, all in one place. Effortlessly discover and understand every asset across your IT, OT, and IoT environments.
Leverage data-driven insights to enhance operations and security. Consult top-down dashboards to supervise your technology estate and drill down into the details when needed.
Know everything about your IT, OT, IoT, and cloud assets. No blind spots — just a single source of truth across your entire technology estate.
OT discovery brings your OT and IT estate together under a single pane of glass. Scan devices from popular manufacturers leveraging specialized OT protocols.
Consolidate hardware, software, and user data into a single pane of glass for informed decision-making.
Gain visibility of assets that have known vulnerabilities along with a severity indicator, exploitability, and patch information. Leverage Risk Insights for faster triage and incident response.
Access lifecycle information to track the support status of products in your environment, allowing you to see which of your hardware assets and Operating Systems will go end of life.
Compare your IT operations against thousands of industry peers to uncover opportunities, mitigate risks, and stay ahead of evolving challenges.
Ask any question about your technology estate and find the answer through an intuitive report builder. Slice and dice the data to find security risks, support audits, optimize cost, assess sustainability, and more.
Discover at a glance the relations between your assets with dynamically generated diagrams on top of your inventory. Generate network topologies, cloud architectures, AD structures, and much more.
Automate any process and boost your team’s efficiency through custom and automated workflows – no coding required. Simplify complex IT tasks and enable rapid remediation and risk prevention.
Take action and support extensive use cases through API integrations. Integrate Lansweeper with your other tools and systems through certified plug and play integrations.
Explore the full platform, free for 14 days.
No credit card required.
