If you are having technical issues with Lansweeper and can’t find a solution in our online resources, you can reach out to our technical support team by creating a case.
Please whitelist the lansweeper.com domain to ensure a fast resolution time for your technical support case.
If you purchased through a reseller or Lansweeper Partner, any billing-related information is sent to your reseller or partner. To verify the status of your renewal, please contact your reseller of Lansweeper Partner directly. You can find all our partners here.
If you purchased through a reseller or Lansweeper Partner, any billing-related information is sent to your reseller or partner. To verify the status of your renewal, please contact your reseller of Lansweeper Partner directly. You can find all our partners here.
If you purchased through a reseller or Lansweeper Partner, any billing-related information is sent to your reseller or partner. To verify the status of your renewal, please contact your reseller of Lansweeper Partner directly. You can find all our partners here.
If you purchased through a reseller or Lansweeper Partner, any billing-related information is sent to your reseller or partner. To verify the status of your renewal, please contact your reseller of Lansweeper Partner directly. You can find all our partners here.
If you purchased through a reseller or Lansweeper Partner, any billing-related information is sent to your reseller or partner. To verify the status of your renewal, please contact your reseller of Lansweeper Partner directly. You can find all our partners here.
If you purchased through a reseller or Lansweeper Partner, any billing-related information is sent to your reseller or partner. To verify the status of your renewal, please contact your reseller of Lansweeper Partner directly. You can find all our partners here.
If you purchased through a reseller or Lansweeper Partner, any billing-related information is sent to your reseller or partner. To verify the status of your renewal, please contact your reseller of Lansweeper Partner directly. You can find all our partners here.
If you purchased through a reseller or Lansweeper Partner, any billing-related information is sent to your reseller or partner. To verify the status of your renewal, please contact your reseller of Lansweeper Partner directly. You can find all our partners here.
Lansweeper shall employ reasonable efforts to meet the below initial response times depending on your subscription plan.
| Starter Support | Pro Support | Enterprise Support | |
|---|---|---|---|
|
In-app Tutorials |
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Initial Response Time for Severity 1 (High) |
Within 12 Support Hours |
Within 8 Support Hours |
Within 4 Support Hours |
|
Initial Response Time for Severity 2 (Medium) & 3 (Low) |
Within 48 Support Hours |
Within 24 Support Hours |
Within 12 Support Hours |
|
Schedule Support Call for Severity 1 (High) |
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Support Team |
Multi-level support team |
Multi-level support team |
Senior-level support team |
|
Support Hours |
Mon – Fri from 09:00 – 21:00 CET |
Mon – Fri from 09:00 – 21:00 CET |
Mon – Fri from 09:00 – 21:00 CET |
Lansweeper support will determine the severity level of each technical support request. By way of example, please refer to the table below. For any further questions, please consult our detailed Terms of Use.
| Description | Examples | |
|---|---|---|
|
Severity 1 (High) |
The product application is down or a major part of the application is not functioning. |
|
|
Severity 2 (Medium) |
A malfunction in the product application which degrades the application performance or functionality, affecting your usage of the application. |
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Severity 3 (Low) |
Issues or questions with no or limited impact on the functioning of the product application. |
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