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Most frequent questions and answers
You can request a quote for the Standard and Professional license by clicking the “Add To Cart” button. On the next page, you’ll have the option to request an official price quote.
For the Ultimate license, you can request a price quote through this form.
On your local networks, any device scanned by Lansweeper is considered an asset. This can be a Linux, Unix, Mac or Windows computer, VMware server or any other network device (printer, switch, firewall, etc.). Monitors are NOT counted towards the asset limit.
In your cloud environments, any resource scanned by Lansweeper is considered an asset. This can be a virtual machine, resource group, VPC, etc.
Any assets you create manually also counts towards your asset limit.
When installing Lansweeper for the first time, a full 20-day trial key is included if you provide us with your business email address. If you would like to extend the trial period, please contact our customer service team via email@example.com. They’ll be happy to assist.
We offer a 20% discount to educational organizations and non-profit NGO’s. Please contact us at firstname.lastname@example.org for details.
You can purchase a license using Visa, MasterCard, American Express, PayPal, Wire transfer, Check/Money order and various other payment methods.
If your subscription is active, the billing contact will receive an automated email with renewal instructions 14 days prior to your license’s expiration date. At that time you can choose to renew or cancel your license. If you renew your subscription you will receive a new license key which you can apply to your Lansweeper installation.
You can find more detailed information about renewals here.
All new features are included in all currently available licensing plans: Lansweeper Standard, Professional and Ultimate. All other licenses (the so-called legacy licenses) will not be able to make use of these new features.
If you own a legacy license and are interested in trying out the new features, please contact email@example.com. Our team will be happy to help you out
Updates are installed over your existing installation and leave your existing data and settings intact.
Reinstalling is not required in order to update. We always advise you to make a back-up of your installation before updating. More instructions can be found here: https://www.lansweeper.com/knowledgebase/updating-your-installation/