United Company for Central Markets (UCCM) runs one of Lebanon’s largest retail chains. With 45+ branches and more than 1,750 assets under management, their 4-person IT team is responsible for a sprawling estate of PCs, POS systems, printers, laptops, servers, switches, firewalls, DVRs, IP cameras, mobile devices, and punching machines. Before Lansweeper, managing that environment meant working largely blind.
“Lansweeper has become an essential tool for our IT team. If you’re managing infrastructure across multiple branches and struggling with asset visibility, unidentified devices, or slow remote troubleshooting, Lansweeper addresses all of those challenges in one platform.”
UCCM’s IT team is responsible for managing 45+ branches across Lebanon. Asset tracking relied on spreadsheets, ad-hoc audits, and knowledge gained through experience. There was no centralized inventory, no full view of the IT estate, no single source of truth
This made regular and recurring tasks an operational bottleneck. Running a complete estate review across all branches took three to four working days per every single time. Printer support was a persistent operational drain. IP addresses changed frequently via DHCP, which meant every support call started with roughly 10 minutes of firewall and lease table navigation before troubleshooting could even begin. The team had no reliable view of what was actually on the network and no mechanism for catching problems before they escalated into outages.vulnerabilities per endpoint. There was no denying the scale of exposure and the urgency to take action.
“Before Lansweeper, tracking assets across that many sites was largely manual, relying on a combination of spreadsheets, ad-hoc audits, and tribal knowledge. It was time-consuming and often inaccurate,”
Tired of time-consuming manual processes, the team decided to once and for all centralize their asset data and processes. They chose Lansweeper to deploy across all 45+ branches to finally get the full visibility they needed. The first scan surfaced the true scope of the problem: approximately 15% of discovered devices were either non-domain-joined or unidentified, including personal mobile phones and other unmanaged devices connected to the network.
“When we first deployed Lansweeper, approximately 15% of discovered devices were either non-domain-joined or unidentified,” Said Nasser, “That included personal mobile phones and other unmanaged devices connected to our network. That was an immediate prompt for action on both the security and compliance side.”
That new-found visibility became the foundation for optimizing ongoing operations. Domain compliance reports now run continuously, flagging machines that have drifted out of policy. Monthly storage scans across all POS systems identify near-full terminals before they cause branch outages. Unauthorized software installations are surfaced as they appear. Printer IP addresses are looked up directly in Lansweeper, replacing firewall and DHCP navigation entirely. The Alert Report Dashboard serves as the team’s primary operational view, giving them a single place to prioritize what needs attention.
For a four-person team managing 1,750+ assets across 45 branches, the core win was simple: they finally knew what they had. The instant reports alone save hours of manual work every week. With full cyber asset intelligence at their fingertips, they can act on every change before it became a problem.
A full-estate review that once took three to four working days now takes 30 minutes. Printer IP resolution dropped from roughly 10 minutes per lookup to under two minutes. Monthly POS storage monitoring prevents branch disruptions: five to seven terminals are identified and cleared per cycle before storage issues reach a critical point.
“We now have full visibility into every device connected to our network across all branches, something that simply wasn’t possible before,” said Nasser.
The shift goes beyond speed. IT and security now work from the same accurate view of the environment, making decisions based on real data. The team is no longer reacting to problems they didn’t see coming.
“Lansweeper has shifted our IT team from a reactive mode to a proactive one.”
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