In today’s fast-moving and constantly evolving IT environments, organisations rely on accurate and complete IT asset data to drive high-performing service desks. But without real-time asset discovery and complete visibility into the IT estate, even the most sophisticated ITSM tools can be ineffective.
Halo, a leading provider of intuitive, ITIL-aligned service management platform, decided to partner up with Lansweeper to strengthen its value proposition.
Halo provides a modern, feature-rich service management solution (HaloITSM) that supports best-practice workflows across incident, request, problem, change management, and more. But to drive CMDB enrichment and achieve excellence in service delivery, the solution needed a reliable way to populate its CMDB with trustworthy, real-time data.
By integrating with Lansweeper’s cloud-based IT asset discovery and asset intelligence solution, HaloITSM customers have access to a complete, accurate inventory of every device, software instance, and configuration across the IT infrastructure.
“Service management today demands accurate, up-to-date data. Lansweeper brings that breadth and quality of IT asset data that we simply didn’t have before. The integration has been transformational.”
The integration provides a single source of truth, with detailed and up-to-date CMDB data, empowering enterprises to automate critical workflows while providing deeper insights into all connected assets.
“It’s about CMDB enrichment,” said Gianmarco Rubino, Director, HaloITSM. “Once you have the data from Lansweeper flowing into Halo, you can implement all kinds of workflows around security, visibility, and service automation. There are tons of use cases, and there’s lots of potential.”
Having accurate data at their fingertips also means HaloITSM customers can confidently enable self-service portals, empowering users to troubleshoot common issues and submit requests on their own. This reduces service desk workload, shortens mean time to resolution (MTTR), and improves user satisfaction.
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Why is keeping your CMDB accurate, up-to-date and enriched so critical to ITSM success?
The partnership between Halo and Lansweeper began in 2020. At the time, the integration between the two platforms was forged with a basic database connector. Since then, the integration has evolved significantly with Lansweeper’s shift to a cloud-first model and robust API architecture.
Specifically, the scalability, reliability, and flexibility of the integration has improved, which is important for Halo’s diverse customer base. The company serves public sector agencies, local governments, and enterprises around the globe – each with unique processes, configurations, and SLAs – so the ability to leverage organic discovered data is essential.
“Since Lansweeper moved to the cloud and introduced a new API model, our integration has become far more scalable and reliable,” Gianmarco said. “Now our customers can easily configure mappings, define import rules, and tailor the integration to their specific needs.”
By hosting services and APIs in the cloud, Lansweeper eliminates the need for on-premises infrastructure and enables Halo to access up-to-date, accurate IT asset data more easily. This shift has allowed for faster deployments, seamless updates, and simpler integration with Halo’s own cloud-native platform, ultimately giving customers a more powerful solution with minimal overhead.
Halo’s focus has always been on delivering powerful, user-friendly enterprise service management functionality, but building out native IT asset discovery capabilities would have required significant time and resources.
“Customers today expect a complete solution, but we don’t have native discovery capabilities. We had two choices: build the discovery capability ourselves or partner with a company that already had the best tool.”
With Lansweeper, Halo can serve a broader audience and offer them more value. “The integration has helped us accelerate customer acquisition and expand what we can deliver,” Gianmarco said.
Besides complementing Halo’s technical capabilities, Lansweeper is helping Halo grow its business and reach new market segments. Through the joint offering both companies have a stronger go-to-market strategy.
“There’s real synergy between our companies,” Gianmarco said. “We both offer intuitive, scalable licensing models that customers appreciate, compared to the more convoluted structures of other vendors.”
As an added benefit, Gianmarco said Halo’s teams have become experts in the asset intelligence use cases Lansweeper supports. “We’ve learned a lot through the partnership, and we’ve been able to lean on Lansweeper’s expertise where needed,” he said.
With the integration in place, Halo’s partnership with Lansweeper will focus on addressing new, high-value use cases that extend beyond traditional ITSM. The team is also exploring expanded software tracking and vulnerability insights, to empower security teams and IT operations with a more holistic view of their potential risk exposure.
“I’m especially excited about what’s coming around network traffic visibility,” said Gianmarco. “It’s not just about knowing what’s on your network – it’s about understanding what talks to what. If a host goes down, we want to know what it connects to and what else might be impacted. That’s huge for service management.”
This forward-looking approach is part of a broader commitment to continuous innovation – a value the two companies share.
“We’re always looking to build on our capabilities, and Lansweeper shares that mindset,” Gianmarco said. “We release a new version every two weeks, and we know we can count on Lansweeper to keep innovating at a similar pace. That’s key to our continued success.”
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