We collect your personal information when you interact with our support team because it assists us in delivering a high level of customer service. For example, your personal information helps us to keep you informed on our latest product updates and announcements, as well as special offers that may be extended from time to time. When you provide Lansweeper NV with your name, email address, mailing address or telephone number, and you do not "opt-out", we may contact you from time to time to alert you to product updates, special offers, technical support notices, new products and other Lansweeper information. These messages are deemed essential to the functionality of your Lansweeper product. However, if you do not want Lansweeper representatives to contact you, you may "opt-out" at any time by sending a message to Lansweeper customer service at firstname.lastname@example.org
The Lansweeper Website
The Lansweeper website utilizes visitor log files and cookies. The information collected is used to gain a better understanding of which sections of our site are most important to our users, as well as identify possible navigation issues. This allows us to enhance your user experience in the future. The data collected from these logs does not contain any personally identifiable information and is used in aggregate form only. Where personal information is required, the Lansweeper website uses Secure Sockets Layer (SSL) encryption to transmit the data. This is done to prevent the loss, misuse or alteration of the information you have offered.
The Lansweeper Software
We do not access your scanned data in any way. None of your scanned data is sent back to our servers.
The Lansweeper Installer
If your Lansweeper installation fails for some reason, we send information on the error message back to our servers. This data is used in aggregate form only. We use these records to fix bugs and problems in our installer.