Asset Intelligence for ITSM Platforms

Answers natural language questions about IT, OT and Cloud assets using live data from the Lansweeper MCP server, so service desk and IT operations staff get grounded answers without writing a query themselves.

The Lansweeper Asset Intelligence for ITSM Platforms Agent takes a plain-English question about assets, users, vulnerabilities or software and answers it end-to-end from live Lansweeper data. It confirms the correct site, finds the best matching pre-built query or builds one from the underlying datasets, and presents the result in plain English with a table for longer lists. It always leads with the number, flags any data limitations, and suggests one or two related follow-up questions.

This is a data assistant, not a decision workflow. It does not read or write Jira tickets, does not make recommendations, and does not take any write action — its only job is to surface accurate, grounded asset intelligence so the person asking can decide what to do with it.

Requirements

Lansweeper MCP

https://mcp.lansweeper.com/mcp

Jira MCP

https://mcp.atlassian.com/v1/mcp/authv2

Atlassian Jira Cloud – create issue permission required

Slack MCP

https://mcp.slack.com/mcp

Slack app with chat: write scope on target channel

LLM

Atlassian Rovo, designed to work with any ITSM tool connected via MCP (Jira Service Management, ServiceNow, Freshservice)

Lansweeper plan

Starter, Pro, Enterprise

Skills It Uses

Step by step setup guide

This agent currently runs on one platform: Atlassian Rovo.

Step 1 — Download

Download the agent package from the location in section 6 below, or ask your Lansweeper contact for the current build.

Step 2 — Open Rovo

Open Atlassian Rovo from your Atlassian site and go to Agents.

Step 3 — Load the instructions

Create a new agent and paste the contents of the Rovo instruction set into the agent’s instructions field.

Step 4 — Connect Lansweeper

Connect and authenticate the Lansweeper MCP connection (EU or US endpoint, as required) and confirm the agent can retrieve your site list. This agent does not need a Jira or ITSM connection — it only queries Lansweeper.

Step 5 — Run a test question

Ask the agent a simple asset question, for example “How many active assets do I have?” Confirm it confirms the site first, leads with the number, and does not fabricate a result if the query returns zero.