Access Complete & Accurate IT Asset Data for Service Desk Excellence
Automate IT Asset Discovery and Tracking
Your IT asset inventory and configurations are constantly changing, yet running an efficient service desk requires access to the most up-to-date IT asset data at all times. Manual tracking and auditing is time-consuming and costly, and impacts your ability to service customers efficiently. Lansweeper automatically and continuously discovers IT assets across your infrastructure — servers, laptops, desktops, virtual machines, operating systems, software and other assets deployed on your network — ensuring you always have access to the most up-to-date IT asset and configuration data.
Accelerate Issue Resolution and Simplify Change Management
When a user needs support, you have to act quickly. But without visibility into the most complete and accurate data about assets and configurations, your hands are tied. By integrating Lansweeper with your IT Service Management (ITSM) solution, you gain full visibility into complete and accurate IT asset data to inform incident resolution, change management and service management decisions.
Lansweeper integrates seamlessly with popular cloud-based ITSM and CMDB tools, enhancing your ITIL processes with instant visibility into what devices and software are running where. With Lansweeper data at your fingertips, you can quickly assess the impact of potential changes to the infrastructure or configurations, eliminate finger-pointing and align resources to more rapidly and effectively resolve issues and service requests.
Make Informed Purchasing Decisions to Optimize IT Spending
Integrating Lansweeper with your ITSM tool enables a holistic view that's essential for managing large and complex IT environments. Access to accurate IT asset data improves your ability to control inventory and make educated decisions about purchasing new hardware or software licences. As a result, you have greater control over IT spending.
Lansweeper helps to reduce the cost of hardware, software and support, and minimize TCO by improving automation through asset mapping to users and services. You'll know when hardware is sitting idle, up for maintenance or needs to be replaced, when warranties are about to expire, and when outdated software may be to blame for reported issues.
Optimize Service Desk Processes and Drive Efficiency
Without visibility into up-to-date IT asset data, IT teams suffer from poor agent utilization and high overhead and are unable to scale rapidly to meet spikes in service requests. Customers complain of slow or ineffective service and lost productivity as they wait for their issues and requests to be addressed. Having complete and accurate IT asset data on hand enables service desk teams to optimize scheduling for service requests to maximize output, minimize service disruptions and restore services faster when they go down. Access to Lansweeper data simplifies the development of self-service offerings and promotes knowledge sharing across the organization, as well.
Tackle Digital Transformation Challenges with Confidence
The increasing complexity of today's enterprise IT environments hinder digital transformation, especially when teams lack visibility into disparate systems and IT assets that exist in siloes. Poor integration across data, processes and tools means service desk staff spend too much time researching and troubleshooting instead of delivering high-quality service. A lack of real-time visibility makes it nearly impossible to make informed decisions, resulting in unnecessary cost, wasted resources and an inability to adhere to ITIL best practices. By automating IT asset discovery, Lansweeper empowers teams to fulfill change requests with speed and confidence, to support digital transformation initiatives.
Make Service Management Proactive
As a first step, assess the current state of your service management. What tasks do your staff spend most of their time on? Are they consistently dealing with similar end-user problems? Automation and integration are the answer because they enable you to drive costs down and efficiencies up. If you can quickly identify and resolve issues, you'll improve service delivery, meet SLAs and exceed customer expectations. With Lansweeper IT asset data in your Service Desk dashboard, you can facilitate immediate identification and diagnosis, and accelerate remediation.