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Webinar

Introduction to the Lansweeper Helpdesk & Ticketing Capabilities

Join us for an in-depth webinar about the Lansweeper Helpdesk & Ticketing System. You’ll learn about:

  • Overview of the Lansweeper Helpdesk Interface
  • General Ticket Overview & Individual Ticket Details
  • Submitting a Ticket as an End User
  • How to configure the Lansweeper Helpdesk
  • How to set up Ticket Types & Agent Teams
  • Configuring the Helpdesk Email Settings
  • Setting up Helpdesk User Access and Agent Roles
  • Using the Lansweeper Knowledgebase

Presented By

  • Esben from Lansweeper

    Esben

    Product Evangelist

Watch On Demand