The service desk plays a critical role in keeping organizations running smoothly, if they can manage and resolve tickets quickly and efficiently. That’s key to the operational performance and productivity of any organization.
But to manage and resolve tickets quickly and efficiently, IT teams need accurate, actionable data. Unfortunately, one of the biggest challenges service desks face is a lack of visibility across the IT environment or information about the root causes behind the issues.
Without comprehensive and accurate IT asset data, IT service management (ITSM) tools are ineffective, leading to long resolution times, frustrated users, and rising support costs.
This visibility gap was exactly what ITSM provider SysAid set out to solve, with help from Lansweeper.
Used by organizations worldwide to streamline IT operations, SysAid has a strong foundation in AI-driven automation and ITIL-aligned workflows. The platform equips teams to manage everything from tickets to self-service, remote control, and analytics, all from a single platform.
While SysAid had its own discovery tool for basic user desktop environments, the team recognized a growing need among customers for more advanced capabilities, particularly when it came to discovering complex infrastructures and non-traditional endpoints. “We have our own asset management and discovery tool, which is very good for basic use cases,” said Oded Moshe, VP Strategic Product Partnerships at SysAid, “But Lansweeper is much more advanced regarding discovery, and we saw a lot of value when our customers wanted to discover more than just the desktops.”
“Because Lansweeper is data-based and API-friendly, it was a quick integration. We realized value rapidly by importing all the data to SysAid and gaining the ability to display all of that information right within our system.”
The partnership kicked off smoothly, thanks to Lansweeper’s data-driven approach and API-first architecture.
“Because Lansweeper is data-based and API-friendly, it was a quick integration,” Moshe said. “We realized value rapidly by importing all the data to SysAid and gaining the ability to display all of that information right within our system.”
The integration began delivering value almost immediately, playing a key role in customer conversations and helping drive early sales. “In all of our conversations with potential customers, advanced discovery is a key topic,” Moshe said. “We’ve already made a few sales and regained some customers, thanks to the strength of this feature.”
With a shared vision and complementary capabilities, the SysAid-Lansweeper partnership is already delivering measurable value and setting the stage for even greater innovation in IT service management.
According to Oded Moshe, SysAid’s advanced discovery capabilities – powered by Lansweeper – have provided them with a competitive edge over other solutions. Looking ahead, the company plans to explore deeper integrations and new use cases that will bring even more value to customers and help differentiate them further from other market players.
“We’re exploring more advanced, possibly embedded integrations with Lansweeper to support a wider range of day-to-day customer use cases,” Moshe said. “It’s early in the partnership, but we see significant potential to deliver even more value as we expand the integration.”
“It’s early in the partnership, but we see significant potential to deliver even more value as we expand the integration.”
Integrations