Service desks are at the heart of IT operations, but without complete, accurate asset data, even the best support teams can’t move quickly.
To solve for this, Mint Service Desk (MintSD) offers enterprise-grade ITSM solutions tailored for small and mid-sized businesses primarily in Eastern Europe and Latin America.
With a focus on customizable, on-premises deployments, MintSD helps organizations streamline IT operations with tools designed around their specific needs. While its platform includes built-in asset management, prior to partnering with Lansweeper, it didn’t offer asset discovery capabilities.
As digital transformation took hold and IT complexity grew rapidly, MintSD urgently needed an automated asset discovery. “We couldn’t – and didn’t want to – do everything on our own, but manually inputting asset data is an unsustainable approach for our clients,” said Paweł Kuźniar, CEO of MintSD.
To address this gap, MintSD partnered with Lansweeper to create a seamless integration that delivers full IT asset visibility and enables a more efficient and effective service desk.
When MintSD first explored integration opportunities with Lansweeper in 2021, Paweł was impressed by the technology as well as Lansweeper’s transparency and support.
“What was surprising for me was the openness and friendliness around our discussions,” he said. “We received ample support from the Lansweeper team, and the integration process was extremely smooth.”
Their partnership has grown stronger every year. What began with the goal of building a better solution for mutual customers has become a long-term collaboration grounded in shared goals, complementary capabilities, and trust.
“When customers ask about extending our platform’s capabilities, we always bring up Lansweeper. It adds real value for us, and being a Lansweeper partner builds trust with our clients.”
With Lansweeper’s agentless and agent-based scanning, MintSD’s ITSM platform can now pull complete and always accurate data about every connected device in a client’s environment, including hardware specs, user associations, installed software, and more.
Lansweeper data is instantly accessible in Mint’s service desk workflows, giving agents the insights they need to resolve tickets faster and with fewer errors. As a result, they have fewer repeat tickets and a much faster MTTR. Importanlty, there’s greater satisfaction among both users and service desk staff.
“Lansweeper is extremely simple for our clients to use, and enables them to align their workflows with ITIL processes more easily,” Pawel said. “It’s also useful for data governance, because it provides a single source of truth for IT asset data that can be used across ITSM and CMDB tools.”
The Lansweeper integration enhances security and compliance for MintSD clients, as well.
Lansweeper’s Credential-free Device Recognition (CDR) and Asset Radar technologies surface hidden, idle and even rogue devices, helping them stay on top of shadow IT and protect against unmonitored vulnerabilities.
“Instead of questioning what’s in their environment, they now have an up-to-date view that informs every IT decision, from service ticket prioritization to software licensing and infrastructure upgrades,”
MintSD is watching the impact of AI on the space closely, but taking a cautious approach to adoption.
“Many vendors say they have AI, but in most cases, it’s just a GPT integration,” Pawel said. There’s a big case around data protection – but we’re letting customers take the lead in terms of letting us know when they’re ready to move forward.”
For now, MintSD’s focus remains on delivering real value through trusted data, strategic partnerships, and continuous improvement. And for that, Pawel said, Lansweeper is the ideal partner.
“There are strong synergies between our platform and Lansweeper, and that has been a key factor in strengthening our partnership,” he said.
Integrations