When purchasing a Lansweeper license, you agree to our subscription product that will bill you at regular intervals. By default, your Lansweeper license auto-renews on the interval of your purchase date, which for most customers is every 1 or 3 year(s). However, auto-renewal can be deactivated should you prefer a one-off subscription or renewing manually. You can deactivate your auto-renewal via a link you receive in any billing-related e-mail from our e-commerce partner Cleverbridge, or by contacting us via this form.
How to renew your current license?
When your subscription's auto-renewal is active, the billing contact will receive an automated e-mail with renewal instructions 14 days prior to your license's expiration date. At that time, you can choose to renew or cancel your subscription. If you renew your subscription you will receive a new license key that you can apply to your Lansweeper installation.
If your auto-renewal is deactivated, you will not receive any renewal reminders prior to your license's expiration. Still, the Lansweeper web console will notify you once your license has expired. You can initiate the renewal process by contacting us via this form.
When renewing, please keep the following in mind:
- Existing subscriptions cannot be renewed through our online store. The online store and its prices apply for new subscriptions only.
- Our system does not allow you to renew early, as this would cause overlap between your old and new license key.
How to receive a quote or an invoice for your renewal?
When your subscription is active, the billing contact receives an e-mail with all needed renewal information 14 days prior to the license's expiration date.
Should you need an actual quote, please fill in this form and we'll get back to you as soon as possible. Please include your license's reference number when doing so, to improve the speed and efficiency of this process. Your reference number can be found on any billing-related document or in your Lansweeper web console under 'Configuration'> 'Your Lansweeper license'.
By default, an invoice is automatically sent to the billing contact when the purchase and renewal are completed. In case you'd need an invoice prior to payment, please forward a copy of your purchase order to our sales team. Please ensure that this document is on company letterhead, and includes: your order reference number, your billing contact information, the product name at the correct renewal price, and payment terms of NET 30.
Renewing a subscription started by your reseller or partner
If your auto-renewal remained active, your reseller or partner will receive an automated e-mail with renewal instructions 14 days prior to your subscription's expiration date. Note that any billing-related e-mails are only sent to your reseller/partner, not to you directly.
To verify the status of your renewal, contact your reseller or partner. If you are unsure of what your reseller's contact details are, please contact us via this form. We will inform you of which e-mail address we have on file. To ensure that we can locate your subscription, provide your Cleverbridge reference number, which you can find in your Lansweeper web console under 'Configuration'> 'Your Lansweeper license'.