IT Operations Management (ITOM)

Run Smoother IT Operations with Asset Intelligence

Lansweeper gives IT Ops teams a continuously validated view of every asset, so operations stay proactive, incidents resolve faster, and nothing catches you by surprise.

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Trusted by 30,000+ environments to provide confident IT and security decisions.

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    • Limited Asset Visibility Forces IT Ops Into Reactive Mode
    When asset data is incomplete or outdated, IT Ops teams spend more time firefighting than preventing fires.
    Blind spots create risk nobody can see.
    Incidents surface without the asset context needed to scope, prioritize, or resolve them.
    Manual tracking and siloed tools slow every operational decision down.
    The result?
    More downtime, slower response, and operations that stay reactive instead of proactive.
    Accurate Asset Intelligence for Proactive IT Operations
    A complete, always-current view of every asset, so operations run on accurate data, not assumptions.
    Discover every asset, continuously updated as environments change.
    Surface configuration drift, lifecycle risks, and performance signals.
    Connect asset intelligence directly into ITOM workflows, eliminating manual data gathering.
    The payoff?
    Proactive operations, faster incident resolution, and an IT Ops team that can finally get ahead of the environment.

    Benefits

    Proactive IT Operations Start With Knowing Every Asset

    When asset context is accurate and continuously validated, IT Ops stops reacting and starts running ahead of the environment.

    Resolve Incidents Faster

    Every incident starts with context: what the asset is, what changed, who owns it, and what else is affected. Accurate asset data means investigation starts at the answer, not the question.

    Reduce Unplanned Downtime

    Configuration drift, lifecycle risks, and performance changes surfaced automatically means issues are addressed before they escalate into outages.

    Free Your Team From Manual Overhead

    Asset intelligence connected directly into ITOM workflows eliminates manual data gathering, duplicate records, and time spent reconciling tools that should already agree.

    Lansweeper Asset Inventory Platform

    Network Inventory Management

    Always Know What’s in Your Environment

    Reactive IT Ops starts with an incomplete picture. Lansweeper delivers a continuously validated inventory of all your technology assets across on-prem, cloud, OT, and remote environments so IT Ops always has an accurate foundation to act from.

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    Catch Configuration Drift Before It Causes Problems

    Standardize and Secure Your Endpoints

    Endpoints that drift from approved configurations create risk and performance issues that compound quietly. Lansweeper continuously monitors endpoint configurations, relationships, and compliance status, flagging deviations early and triggering automated remediation so standards are maintained without manual intervention.

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    IT/OT Convergence

    One View Across IT and OT

    As IT and OT environments converge, so do their challenges. IT and OT environments share the same physical infrastructure but are rarely managed from the same data. Lansweeper bridges that gap by providing unified visibility across all asset types so IT and operational teams align on the same environment, reducing downtime and shared risk.

    IT Asset Lifecycle Insights

    Predictive Maintenance

    Stop Reacting to Outages. Start Anticipating Them.

    Unplanned outages and system failures disrupt business continuity and drive up costs. Lansweeper enables predictive maintenance by surfacing health insights across your infrastructure. Spot early signs of hardware failure or software degradation to avoid disruptions, extend asset lifespan, and optimize planning for repairs and replacements.

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    Operational Orchestration

    Seamless IT Orchestration for Peak Efficiency

    Manual processes create errors and waste time IT Ops teams don’t have. Lansweeper triggers automated actions based on accurate asset data, flagging non-compliant endpoints, routing issues, and escalating risks, so the team focuses on decisions, not data gathering.

    Orchestration

    How it works

    Built for IT and Security Teams

    Discover every asset, understand what’s at risk, and push trusted data to the tools that take action.

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    • See what’s actually there

      Continuously discover and classify every asset across IT, OT, cloud, and IoT — managed, unmanaged, and shadow — without manual effort.

    • Know what matters most

      Normalize and apply context, vulnerability data, and lifecycle signals to assess risk, forecast spend, and surface optimization opportunities.

    • Act with confidence across tools

      Deliver trusted asset intelligence to ITSM, CMDB, and security tools so actions are accurate, scoped, and prioritized.

    INTEGRATIONS

    Turn Asset Intelligence Into Action Across Your Stack

    Lansweeper feeds trusted, continuously updated asset intelligence into the tools that take action.

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    • What Is IT Operations Management (ITOM)?

      IT Operations Management (ITOM) refers to the administrative tasks, processes, and services IT teams use to ensure that IT infrastructure is running smoothly, securely, and efficiently. This includes network monitoring, incident management, automation, and operational efficiency.

    • ITAM, ITOM, ITSM, what’s the difference?

      IT Asset Management (ITAM), IT Operations Management (ITOM), and IT Service Management (ITSM) are closely related, and while there is some overlap, they serve distinct purposes in IT management.

      • ITAM is the process of tracking and optimizing IT assets throughout their lifecycle to control costs, ensure compliance, and optimize asset utilization.
      • ITOM ensures the smooth operation of IT infrastructure by monitoring networks, automating processes, and managing performance to reduce downtime and improve efficiency.
      • ITSM is focused on delivering and managing IT services, including incident resolution, service requests, and change management to enhance user experience and service quality.

    • Why do you need ITOM?

      Modern IT environments are extensive and complex, with hybrid infrastructures, remote workforces, and an increasing number of connected devices. As complexity grows, so does the risk of downtime, security vulnerabilities, and inefficiencies. ITOM ensures IT teams have the visibility, automation, and insights they need to proactively manage IT systems.