For global technology integrators, visibility is everything. But achieving full visibility across the IT estate is becoming increasingly complex. For Logicalis, a managed services provider with a strong presence across Latin America, the challenge encompassed understanding its assets across operational technology (OT) environments, industries, and regions, which was no easy task.
As customer environments grew more distributed and interconnected, Logicalis’s traditional approach to asset management was no longer effective. Manual processes couldn’t keep up with the diversity or pace of change, and the company realized they needed a new foundation for asset intelligence.
“Lansweeper provides the foundation to meet that demand, enabling scalable, high-value services for all of the diverse industries we serve.”
By implementing Lansweeper, Logicalis has gained complete visibility across its networks, compute, storage, end-user devices, production equipment, and industrial systems. Additionally, with a unified approach to managing its technology assets, the company has the insights and data intelligence it needs to deliver higher-value services with far less manual effort.
Logicalis has been delivering managed services for decades, operating across a wide range of industries and geographies. For much of that time, asset management consisted mostly of manual processes.
This approach may have worked in simpler environments, but modern customer ecosystems are too complex for a manual approach. Organizations now rely on a mix of IT systems and OT infrastructure embedded in production, manufacturing, and operational processes, and maintaining visibility across those diverse environments can be complicated.
“The challenge is comparable to maintaining awareness of everything in your home, but at enterprise scale,” said Roberto Carrillo, Director of Managed Services Colombia at Logicalis. “Technology ecosystems are now so diverse and so deeply embedded, that it’s genuinely impossible to maintain the same level of control and visibility that you have in your own home.”
This complexity is especially evident in industries such as mining, one of the company’s target industries. “Logicalis supports large mining organizations with extensive, distributed technology estates,” Roberto said, adding that some of them operate thousands of assets in both IT and operational environments, often spread across remote locations.
Without automation, managing these environments becomes resource-intensive and error-prone. Manual processes limit scalability, reduce accuracy, and prevent teams from focusing on higher-value work such as risk management and strategic planning.
Ultimately, Logicalis had to make an important decision: continue trying to scale its slow, manual processes or adopt a unified, automated approach that would support modern technology environments.
Logicalis implemented Lansweeper’s unified platform for visibility and cyber asset intelligence across its managed services portfolio. The solution provides automated asset discovery and classification across a wide range of technology domains, including networks, compute, storage, end-user devices, peripherals, and production equipment.
With Lansweeper, Logicalis can create a comprehensive, real-time view of customer environments, without relying on manual data collection. Instead of relying on multiple tools or fragmented data sources, they can manage all of these asset types within a single platform, streamlining operations and improving consistency across services.
“With Lansweeper, we gain total visibility across the entire IT and OT technology environment,” Roberto said.
Logicalis uses Lansweeper to support broader, outcome-driven services that extend into risk management and financial decision-making. Rather than stopping at asset counts or lists of devices in Excel spreadsheets, Lansweeper contextualizes asset data to help answer higher-value questions, such as:
With access to these insights, Logicalis can proactively manage its technology environments and align visibility with real business outcomes.
“Traditional physical inventory is essential, but Lansweeper empowers us to orient that inventory towards risk management,” Roberto said.
Lansweeper has delivered efficiency and quality improvements at Logicalis, especially in the form of automation. Time-consuming, manual tasks such as asset discovery, data standardization, and classification have been replaced with seamless, automated workflows, saving time and enabling resources to be reallocated to higher-value tasks.
“Lansweeper empowers us to deliver the same volume of services with far fewer people than before,” Roberto said. “Those employees are now focused on data analysis and decision-making – work that’s critical to our ongoing success as an MSP.”
With access to accurate, real-time asset data, Logicalis can deliver higher-value insights as well, including:
Importantly, they can detect unused or underutilized assets, which is particularly valuable for organizations that have grown through mergers and acquisitions.
By surfacing these insights with Lansweeper, Logicalis can help customers optimize their environments and reduce risk.
“Lansweeper has become a foundational component of Logicalis managed services. It serves as a unifying foundation supporting multiple service areas, including network management, cybersecurity, data center operations, service desk functions, and more.”
Looking ahead, Logicalis is further strengthening its investment in Lansweeper as a strategic partner to support the expansion of the Logicalis UNI Managed Services Platform across Latin America. This expansion underscores the platform’s role as a key enabler of Logicalis’s long-term strategy, anchored in the Logicalis UNI API integrations.
In 2026, the two organizations signed a regional agreement to expand the use of Lansweeper across multiple countries, including Mexico, Brazil, Argentina, Chile, Peru, Colombia, and Ecuador.
“As our customers’ environments continue to grow in complexity, the need for unified, intelligent asset visibility will only increase,” Roberto said. “For Logicalis, Lansweeper provides the foundation to meet that demand, enabling scalable, high-value services across the diverse industries we serve.”
Use Case
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