As enterprises face growing pressure to optimize IT operations, control costs, and improve service delivery, demand for integrated IT service and asset management has surged. To meet these evolving expectations and unlock new market opportunities, Alemba partnered with Lansweeper to enhance its IT service management platform with automated IT asset discovery.
The integration gives Alemba customers full visibility into their technology environments and equips Alemba to compete more effectively in multi-requirement government or enterprise bids. It is also helping to modernize core ITSM processes such as change, problem, and knowledge management.
Alemba provides a robust IT service management (ITSM) solution designed to help organizations automate service delivery, manage complex IT environments, and align with ITIL best practices. Its low-code integration platform and flexible architecture have made it a strong choice for enterprises seeking agility and control.
But as enterprise IT environments evolved, Alemba recognized a critical gap: increasingly, customers needed integrated software asset management (SAM) capabilities – and Alemba’s platform didn’t include them natively.
“Historically, we didn’t offer software asset management, and that excluded us from tenders and bids,” said Tom Kingsley of Alemba. “Clients would come to us looking for a full solution, but without asset management, we couldn’t meet all their needs.”
This limitation was especially painful in competitive bid scenarios, where asset management is often a minimum requirement.
Customers were also challenged with managing software licenses, tracking assets for change impact analysis, and aligning with CMDB and security use cases – all areas where Alemba wanted to add value.
Rather than building a solution from scratch, Alemba looked for a proven, trusted partner. Lansweeper’s breadth of discovery capabilities, RESTful API, and strong reputation in the market made the choice easy.
“We were looking for a partner that was established, cost-effective, and easy to integrate with – and Lansweeper checked all the boxes.”
The goal of the integration is to create a plug-and-play experience, where customers simply enter their Lansweeper connection details and receive best-practice configurations that bring in the data they need. This approach will streamline the solution setup while allowing for customization, if needed.
Alemba built the integration quickly and with minimal support, thanks to its own low-code platform and Lansweeper’s clear documentation and mature API.
“We’re nearly done with the integration, and so far, we haven’t needed any additional support,” Tom said. “That shows how strong Lansweeper’s documentation and API really are.”
Since initiating the partnership, Alemba has already seen results. For starters, they can onboard customers and deliver value faster with the plug-and-play integration. With greater visibility into assets, vulnerabilities and license usage, customers are more satisfied with the solution, as well.
Importantly, Alemba has expanded its market access and growth potential by qualifying for tenders that require SAM capabilities.
“We’ve already had sales conversations where the Lansweeper integration is coming up as a differentiator. It’s helping us regain customers and bring in new ones.”
Combining Lansweeper’s asset intelligence with Alemba’s ITSM workflows opens new possibilities across change management, problem management, knowledge linking, and security. As Alemba prepares to go to market with the integration through demos, Lunch & Learn events, and additional customer outreach, Tom said the long-term potential of the partnership is huge.
“When you use Lansweeper and Alemba together, customers can do so much more than they can with either platform in isolation,” he said. “From optimizing resources to linking knowledge and identifying vulnerabilities, the combined solution is a real force multiplier for service management.”
Integrations