Barcelona was buzzing last October, as Atlassian’s Team ’25 event filled the air with big ideas, bold announcements, and even bigger possibilities for IT and Service Management.

What had everyone so excited? Atlassian introduced their new Service Collection, an AI-first experience that brings together Jira Service Management, Customer Service Management, Assets, and Rovo. Atlassian’s new offering is a huge step toward intelligent, connected IT and Lansweeper is proud to be a part of this evolution.

Atlassian announced that Assets will become a core part of the Atlassian Platform, embedding asset data and relationships directly into the experience for every team. Thousands of Lansweeper customers already run their ITSM practice on Lansweeper data within Jira Assets to drive smarter automation, faster resolution, and safer change.

“The Service Collection is a bold statement from Atlassian. By embedding Assets at the core, Atlassian is building the foundation every organization needs to act confidently in an AI-first world. We’re proud to play our part in that journey.”
— Cassandra Lloyd, VP Ecosystem, Lansweeper

Why This Matters

From booth demos to conversations with customers and partners, one theme came up again and again: trust. The future of IT automation depends on accurate, reliable data, and that’s where Lansweeper’s asset intelligence comes in.

Lansweeper’s deep discovery and comprehensive asset intelligence give Atlassian’s ecosystem the trust layer required to automate responsibly and scale with confidence. Every ticket, rule, or agent action begins with truth. Teams deliver faster, safer, and smarter service, knowing that they have a trusted data source at their back. 

A Shared Vision for Agentic IT

Atlassian’s Service Collection is leading the charge in a broader shift toward Agentic IT that is defining today’s ITSM ecosystem, where AI and automation work hand-in-hand with people.

Lansweeper’s trusted asset intelligence helps make that vision possible, giving teams the data foundation they need to act with confidence. Multiple service ecosystems like Atomicwork, Salesforce, ServiceNow, HaloITSM, and SysAid, already use Lansweeper data to enable their agents, human or AI, to reason, act, and learn with confidence.

Atlassian’s platform evolution builds on that same foundation. By combining Rovo’s reasoning capabilities with the trusted context of Jira Assets powered by Lansweeper, agents gain a new level of visibility and control across their environments.

The Road Ahead for AI-Driven IT

Atlassian Team ’25 reminded us that the future of IT isn’t about replacing people with AI, but rather about empowering teams with better insight, automation, and confidence built by AI. As the future of ITSM, and Atlassian’s platform, continues to evolve, Lansweeper will be right there, powering the asset intelligence that makes trustworthy automation possible.

Together, we make IT and service teams move faster, think smarter, and act with confidence, building an AI-driven future rooted in trust.