Select Top 1000000 DatePart(yyyy, htblticket.date) As Year,
DatePart(mm, htblticket.date) As Month,
Convert(Decimal(10,4),Avg(Cast(DateDiff(ss, htblticket.date,
InitialResponseDate.FirstPublicReply) As decimal) / 86400)) As AverageDays
From htblticket
Inner Join (Select Top 1000000 htblnotes.ticketid,
Min(htblnotes.date) As FirstPublicReply
From htblnotes
Inner Join htblagents On htblagents.userid = htblnotes.userid
Where htblnotes.notetype = 1
Group By htblnotes.ticketid) As InitialResponseDate On
InitialResponseDate.ticketid = htblticket.ticketid
Where htblticket.spam <> 'True'
Group By DatePart(yyyy, htblticket.date),
DatePart(mm, htblticket.date)
Order By Year Desc,
Month Desc
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