How Lansweeper Supercharges Jira Service Management with Real-Time Asset Context

When IT incidents hit your organization, speed and accuracy are everything. Too often, support teams are left working in the dark. Jira Service Management is a great tool, but without up-to-date asset details, agents still have to chase down basic information like device models, serial numbers, or installed software before any remediation steps can be taken. This slows resolution, frustrates users, and undermines ITAM strategies.

That’s where Lansweeper steps in. By automatically syncing real-time discovery data into Jira Assets, Lansweeper gives IT teams the context they need at the exact moment they need it. The result? Smarter triage, faster resolutions, and a rock-solid foundation for IT asset management.

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Lansweeper + Jira Service Management

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The Challenge: Missing Asset Data at the Moment It Matters Most

IT teams using Jira Service Management often struggled with a blind spot: when tickets came in, support agents had no clear view of the devices or infrastructure involved. Without up-to-date asset context, agents had to ping users for information like serial numbers, device models, or installed software. This slows incident triage and frustrates both users and IT staff.

Even for organizations using Jira Assets (formerly Insight), asset records were often stale, incomplete, or mismatched. Manual updates couldn’t keep up with fast-changing environments, undermining IT Asset Management (ITAM) accuracy and creating risks in license compliance and lifecycle planning.

The Integration: Asset Context Delivered Automatically via API

The Lansweeper App for Jira Service Management solves this by turning discovery data into dynamic, linked context. It connects directly to Jira Assets, using the Lansweeper Data API to pull real-time asset data such as hardware attributes, software installs, user assignments, and asset relationships.

Developers can configure flexible sync schedules (daily, hourly, or near-real-time) based on asset changes. Filters and field mappings allow precise control over what gets synced, ensuring only relevant assets and attributes are imported into the Jira schema.

To keep data evergreen, Lansweeper scan completions can trigger Push Webhooks that update Jira automatically. This eliminates polling delays and allows linked insight objects to reflect the latest live state of the environment, both in the ticket view and the CMDB.

The Outcome: Greater Data Accuracy, Faster Resolution

Organizations that implemented the Lansweeper-Jira integration saw an impressive uplift in asset data accuracy within Jira Assets, and a significant reduction in issue resolution time for hardware-related incidents. Agents no longer rely on guesswork or user input. They can link tickets to real assets, validate hardware/software status instantly, and even click through to full context in Lansweeper with deep linking.

The integration also slashed manual asset maintenance effort in half, giving teams back their time and a trusted ITAM foundation for tasks like license tracking and lifecycle forecasting.

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