Auto-Populating Your CMDB with Precision: HALOITSM’s Lansweeper Integration Story

Setting up a new ITSM platform can feel like starting with an empty library: all the shelves are there, but none of the books. For HALOITSM, the key to solving this “empty CMDB” challenge was simple: don’t start empty. By integrating directly with Lansweeper’s discovery engine, HALOITSM found a way to give customers a living, breathing CMDB on day one. Let’s explore how that integration works, why it matters, and the value it delivers.

Partner Testimonial

Read HaloITSM's Full Integration Story

Read the Testimonial

The Challenge: The “Empty CMDB” Problem

For organizations rolling out HALOITSM, the first hurdle isn’t the workflows; it’s the data. A powerful ITSM platform is only as useful as the information feeding into it, and starting with an empty Configuration Management Database (CMDB) often means weeks of manual effort. Traditional approaches rely on CSV imports, slow agent-based discovery, or fragmented tooling, leaving teams blind to their true environment during the critical early stages of implementation. Without asset visibility, incident triage slows, root cause analysis weakens, and the value of the platform is delayed.

The Integration: Rich, Up-to-Date CMDB via Lansweeper

HALOITSM tackled this problem by integrating directly with Lansweeper’s Data API to turn asset discovery into a turnkey capability. During onboarding, a connector makes a comprehensive getAssets call to pull in normalized hardware, software, user, and network relationship data. The result: a rich, up-to-date CMDB populated automatically within hours.

To maintain freshness, Lansweeper webhooks are configured to push updates to HALOITSM’s API immediately whenever assets are added, changed, or removed. No agents, no manual syncs. Just continuous visibility.eeper’s asset discovery platform can streamline your ITAM and ITSM integration efforts.

The Outcome: From Zero to Full Visibility in Hours

By automating the CMDB foundation, HALOITSM reduced the typical setup and data collection time by over 95%, transforming a multi-week task into a same-day outcome. Support teams gain immediate access to configuration items (CIs) linked to active users and real-world relationships, improving mean time to resolution (MTTR) and unlocking full ITSM value from day one. For customers, it’s the difference between using their ITSM tool and fighting to configure it.

Developer Portal

Want to build your own integration?

Explore our APIs, webhooks, and developer tools

Learn more