5 Reasons You Need to Integrate Lansweeper with Your ServiceNow CMDB

Keeping your ServiceNow configuration management database (CMDB) accurate and up-to-date is critical for maintaining continuous operations and preventing significant financial losses – because it helps avoid downtime. According to ITIC’s 2024 Hourly Cost of Downtime Survey, over 90% of mid-size and large enterprises face hourly downtime costs exceeding $300,000, excluding penalties or litigation. 

In many cases, IT teams first learn about service outages from end-user complaints – after the damage is done and the organization’s reputation has already been tarnished.

To avoid such scenarios, proactively identifying and resolving potential service disruptions is crucial. A proactive approach helps you to maintain continuity and prevent significant financial losses.

For organizations using ServiceNow as their CMDB, integrating with Lansweeper and Syncfish’s CI Synchronizer (CI Sync) unlocks unparalleled potential by combining IT, OT and IoT discovery and synchronization capabilities for rapid deployment into ServiceNow. This powerful integration empowers IT teams with up-to-the-minute data and actionable insights.

Let’s take a look at five important reasons you need to integrate Lansweeper with your ServiceNow CMDB – ASAP!

1) Eliminate Blind Spots with Comprehensive Asset Visibility

One of the most significant challenges in maintaining a reliable CMDB is inadvertently leaving blind spots in your IT estate, which can lead to inaccurate data and leave your organization vulnerable to non-compliance risks, inefficiencies, and security breaches.

Lansweeper solves this problem with technology asset discovery. Whether it’s servers, endpoints, networking devices, or IoT components, Lansweeper scans and identifies every connected device in your environment. 

Syncfish’s CI Sync then seamlessly maps this data into ServiceNow, ensuring your CMDB reflects a complete and accurate inventory.

With comprehensive asset visibility, IT teams can manage their environments more effectively, reducing the risk of errors and missed opportunities for optimization.

2) Automate Data Management for a Reliable CMDB

Manually updating and maintaining a CMDB is time-consuming and error-prone. What’s more, relying on manual processes often results in stale, duplicate, or incomplete data that can undermine IT operations and decision-making.

By integrating Lansweeper with ServiceNow, organizations can automate the entire data management process. Lansweeper continuously scans your network to ensure that asset information is always up-to-date, while CI Sync automates the synchronization of this data into ServiceNow. This eliminates the need for manual input and creates an always-accurate single source of truth for any of your IT assets.

Automated data management saves time, reduces operational costs, and enhances the accuracy and reliability of your CMDB, enabling better decision-making and resource allocation.

3) Improve Incident Response and Operational Efficiency

When incidents occur, access to real-time asset data is critical for resolving issues quickly and effectively. An incomplete or outdated CMDB can slow down incident response times, leading to prolonged outages, higher costs, and reduced customer satisfaction.

With Lansweeper and CI Sync, IT teams gain instant access to high-fidelity asset data directly within ServiceNow. This enables them to quickly identify any and all impacted devices, determine the root cause analysis, and resolve incidents faster. 

Additionally, the Lansweeper + CI Sync integration supports automated workflows that streamline processes such as change management and patch planning, reducing the likelihood of unplanned downtime.

4) Strengthen Compliance and Reduce Risks

Compliance with regulatory requirements is a top priority for organizations, especially as penalties for non-compliance continue to rise. An accurate CMDB can help you identify non-compliant assets and maintain proper documentation, while demonstrating that you’re adhering to regulations.

Lansweeper + CI Sync simplifies compliance by providing a centralized view of all your technology asset data. It automatically detects vulnerabilities and non-compliant devices so you can address issues proactively – before they escalate. Real-time updates keep your CMDB accurate to support Governance, Risk, and Compliance (GRC) initiatives with reliable data, as well.

The integration also helps safeguard your OT environment by monitoring connected devices and helping to minimize costly downtime. With a stronger compliance posture, organizations can avoid fines and protect their reputation.

5) Support ITSM Workflows with a Unified Platform

A well-maintained CMDB is the backbone of effective IT Service Management (ITSM). Having accurate and complete asset data ensures smoother operations and better decision-making for incident management, problem resolution, change control and other essential ITSM functions.

By providing a real-time, centralized asset inventory, the Lansweeper + CI Sync integration supports key ITSM workflows such as automated incident prioritization, efficient resource allocation, and proactive maintenance planning.

Additionally, the integration enhances collaboration between IT teams by linking related data points and providing shared insights. All stakeholders gain access to the data they need to make the best-possible decisions about the IT environment, improving overall IT performance.

Why This Integration Matters

Integrating Lansweeper with ServiceNow through Syncfish’s CI Sync is a strategic investment in your organization’s IT operations. This integration addresses the most pressing challenges of CMDB management, from eliminating blind spots, to enhancing efficiency, to reducing compliance and operational risks. 

By automating workflows and providing real-time visibility, it empowers IT teams to work smarter, not harder.

Here’s a quick recap of what you’ll gain by deploying this integration:

• Comprehensive asset visibility across IT, OT, and IoT environments
• Automated data management for a continuously accurate ServiceNow CMDB
• Faster incident response and improved operational efficiency
• Strengthened compliance and proactive risk management
• Better alignment with ITSM objectives and workflows

Don’t let blind spots and outdated data hold your organization back. Lansweeper + CI Sync for ServiceNow gives you the tools you need to take control of your IT estate and drive better outcomes.

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Lansweeper + CI Sync for ServiceNow CMDB Automation

Effortlessly sync ServiceNow with Lansweeper and CI Sync integration. Get real-time updates, full visibility, and accurate asset data for your IT environment.

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