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Lansweeper’s licensing is subscription-based. If your subscription is set to renew automatically, the billing contact will receive an automated email with renewal instructions 14 days prior to your license’s expiration date. This automated email includes your renewal cost, and renewal instructions.
If you did previously cancel recurring billing for your subscription, you will not receive the automated renewal email. If you wish to renew your subscription, please contact our sales team.
If you are unsure who your subscription’s billing contact is or require further information regarding your renewal, please contact our sales team and provide your order reference number.
Your order reference is listed under Configuration\Your Lansweeper License in the Lansweeper web console.
If you need a renewal quote to pass by procurement, please contact our Sales Team and provide us with your order reference.
If you purchased through a reseller or Lansweeper Partner, any billing-related information is sent to your reseller or partner. To verify the status of your renewal, please contact your reseller of Lansweeper Partner directly. You can find all our partners here.