Running the Remote Control action

Remote Control or LsRemote is an action you can run from a Windows computer's Lansweeper webpage and that allows you to control the machine's screen. This is particularly useful if you want to give remote support. Performing a Remote Control of a machine does not require any software on the target machine itself.

The Remote Control tool is free and no longer requires a license. If you are getting an error that you have an unregistered version of the tool and are limited to 60 seconds of use, download the latest version of Remote Control, which does not require a license.

Requirements

To perform a Remote Control of a machine, the following requirements must be met:

  • The machine initiating the session and the target must be running Windows 2000 or higher.
  • The machine initiating the session and the target must be in trusted domains.
  • The user running the LsRemote executable or clicking the Remote Control action must have administrative privileges on the target machine. To run Remote Control under a different user, follow these instructions. Scanning credentials submitted in the web console are *not* used to run the Remote Control tool or other actions.
  • TCP ports 139, 445 and 5900 must be open on the target machine.
  • The Server service, found in Windows Services, must be started on the target machine.
  • The Remote Registry service, found in Windows Services, must be started on the target machine.
  • The administrative shares C$ and ADMIN$ must be accessible on the target machine.

Setting up the Remote Control action

To set up the Remote Control action, do the following:

  1. Add the LsRemote executable to the Action Path folder listed in the web console under Configuration\Asset Pages. Your Action Path indicates where the web console will try to locate your action scripts and executables. By default, the Lansweeper installer shares the following folder on your Lansweeper server as lansweeper$ and uses that as the Action Path:
    Program Files (x86)\Lansweeper\Actions
    lsremote.exe in the Actions folder
  2. Add the action below to the Configuration\Asset Pages section of the web console. {smartname} is a placeholder for the computer's FQDN or NetBIOS name. You can use the /AP or /NP parameter in your command, which specifies whether the target machine is asked for permission before starting the Remote Control session. There's a version of LsRemote as well that always asks the target machine for permission. You can download it here.
    {actionpath}LsRemote.exe {smartname} /AP
    Asset Pages menu
    setting up the Remote Control action
    - /AP means Ask Permission: the target machine is asked for permission before starting the LsRemote session.
    - /NP means No Permission: the target machine is not asked for permission before starting the LsRemote session.
  3. Make sure your browser is properly configured to run asset actions.
    - Configuration instructions for Internet Explorer can be found in this article.
    - Configuration instructions for Mozilla Firefox can be found in this article.
    - Configuration instructions for Google Chrome can be found in this article.
  4. Make sure Windows Firewall and any other firewalls in your network are configured to allow LsRemote traffic.

Running the Remote Control action

Once you've verified that your machines and Lansweeper installation are configured correctly, do the following to perform a Remote Control session:

  1. Browse to the Windows computer's Lansweeper page.
    accessing a Windows computer webpage
  2. Hit the Remote Control button under Advanced actions and then hit Yes if you are prompted to confirm. LsRemote is based on UltraVNC. When a Remote Control session is initiated, the free VNC service is automatically pushed to the target machine. It is removed again when the session has ended.
    running the Remote Control action
  3. If the target machine has multiple monitors, you can hit the Select Full Desktop/Switch monitor button to switch screens.
    Remote Control second monitor

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