After Lucent Technologies spun off separate units of their own operations to restructure the company, Avaya Inc. came into being as an individual company in 2000. Based in California, USA, Avaya is a multinational technology company that has expertise in business communications, contact center (CC), specifically unified communication (UC), and other services. Avaya currently serves more than 220,000 customer locations across the world and has been recognized as the largest pure-play UC and CC company. Their portfolio includes products like routers, switches, cloud, VoIP, and others. In late 2017 and early 2018, Avaya has adopted a cloud-first architecture with integrations of Artificial Intelligence, blockchain, and emerging technologies.