WEBINAR
Introduction to the Lansweeper Helpdesk & Ticketing Capabilities
Join us for an in-depth webinar about the Lansweeper Helpdesk & Ticketing System. You'll learn about:
- Overview of the Lansweeper Helpdesk Interface
- General Ticket Overview & Individual Ticket Details
- Submitting a Ticket as an End User
- How to configure the Lansweeper Helpdesk
- How to set up Ticket Types & Agent Teams
- Configuring the Helpdesk Email Settings
- Setting up Helpdesk User Access and Agent Roles
- Using the Lansweeper Knowledgebase
Presented By
Esben
Product Evangelist
