From version 6.0 onward, the Lansweeper software includes a fully functional help desk. You'll notice a new Helpdesk menu where you can view and respond to incoming tickets. If your company has no immediate need for a help desk, it is possible to hide this menu.
To disable the Helpdesk menu, do the following:
- Browse to the following section of the web console: Configuration\General Settings
- Tick the Disable helpdesk menu option in the General section of the page.
- Refresh your browser. The Helpdesk menu has now been removed. Help desk widgets have also been removed from the Add Widgets dashboard menu.