From version 6.0 onward, the Lansweeper software includes a fully functional help desk. At its core, the help desk is a resource for sharing knowledge with people inside or outside of your company. It boasts a robust ticketing system that allows people to ask each other questions and request support. It also includes a knowledge base to share articles on a variety of topics, a company news widget and a calendar to keep track of meetings, vacation days and more. You'll notice a new Helpdesk menu in the Lansweeper web console where you can view and respond to incoming tickets. If your company has no immediate need for a help desk, it is possible to disable this Helpdesk menu. The steps below explain how to do so.
To remove the Helpdesk item from the menu bar in the Lansweeper web console, do the following:
- Browse to the following section of the Lansweeper web console: Configuration\General Settings
- Tick the Disable helpdesk menu option in the General section of the page. It is the option listed at the very top of the page.
- Refresh your web browser. The Helpdesk menu has now been removed from view, as you can see in the screenshot below. Help desk widgets have also been removed from the Add Widgets dashboard menu. If you decide you want to use the help desk at a later time, you can always re-enable help desk functionality by unchecking the option in the previous step. The hidden menu and dashboard options will become available again.