Hiding the Helpdesk menu

From version 6.0 onward, the Lansweeper software includes a fully functional help desk. You'll notice a new Helpdesk menu where you can view and respond to incoming tickets. If your company has no immediate need for a help desk, it is possible to hide this menu.

Lansweeper Helpdesk menu

To disable the Helpdesk menu, do the following:

  1. Browse to the following section of the web console: Configuration\General Settings
    General Settings menu
  2. Tick the Disable helpdesk menu option in the General section of the page.
    disabling the Helpdesk menu
  3. Refresh your browser. The Helpdesk menu has now been removed. Help desk widgets have also been removed from the Add Widgets dashboard menu.
    Helpdesk menu hidden

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