Performing actions on new tickets using ticket dispatching rules
When new tickets sent via email are imported into the help desk, ticket dispatching rules can be used to perform
Configuring and using the help desk
Configuring and using ticket filters
When dealing with a large number of tickets in the help desk, agents need a way to structure those tickets
Configuring, using and creating articles in the knowledge base
From version 6.0 onward, the Lansweeper software includes a fully functional help desk. One of the many features included in
Deleting tickets
To avoid gaps in the ticket history, by default no one apart from the built-in admin has the ability to
Hiding the Helpdesk menu
From version 6.0 onward, the Lansweeper software includes a fully functional help desk. You’ll notice a new Helpdesk menu where
Creating ticket templates
From version 6.0 onward, the Lansweeper software includes a fully functional help desk. At its core, the Lansweeper help desk
Choosing the help desk language
From version 6.0 onward, the Lansweeper software includes a fully functional help desk. The help desk portion of Lansweeper can
Sharing information with the News widget
Users and agents that log into the Lansweeper web console are presented with a dashboard that includes, among others, a
Resetting the ticket ID counter
Each ticket in the Lansweeper help desk has a numeric ID, listed next to the ticket title. If you’re testing
Creating and adding custom fields to ticket types
From version 6.0 onward, the Lansweeper software includes a fully functional help desk. The Lansweeper helpdesk includes a robust ticketing
Configuring service-level agreements
Service-level agreements (SLAs) help you ensure that tickets are responded to by agents in a timely manner. They allow you
Configuring ticket types, states and priorities
From version 6.0 onward, the Lansweeper software includes a fully functional help desk. The help desk boasts a robust ticketing
Receiving tickets through the web console, email, API and import
A help desk ticket is a conversation, a back and forth between a user and an agent. A user asks
Introduction to the help desk
From version 6.0 onward, the Lansweeper software includes a fully functional help desk. At its core, the Lansweeper help desk
