Configuring and using the help desk Archives | Lansweeper IT Asset Management

Performing actions on new tickets using ticket dispatching rules

When new tickets sent via email are imported into the help desk, ticket dispatching rules can be used to perform

When dealing with a large number of tickets in the help desk, agents need a way to structure those tickets

From version 6.0 onward, the Lansweeper software includes a fully functional help desk. One of the many features included in

To avoid gaps in the ticket history, by default no one apart from the built-in admin has the ability to

From version 6.0 onward, the Lansweeper software includes a fully functional help desk. You'll notice a new Helpdesk menu where

From version 6.0 onward, the Lansweeper software includes a fully functional help desk. At its core, the Lansweeper help desk

From version 6.0 onward, the Lansweeper software includes a fully functional help desk. The help desk portion of Lansweeper can

Each ticket in the Lansweeper help desk has a numeric ID, listed next to the ticket title. If you’re testing

From version 6.0 onward, the Lansweeper software includes a fully functional help desk. The Lansweeper helpdesk includes a robust ticketing

Service-level agreements (SLAs) help you ensure that tickets are responded to by agents in a timely manner. They allow you

Each help desk ticket has a type, a state and a priority. There are a number of built-in types, states

A help desk ticket is a conversation, a back and forth between a user and an agent. A user asks

From version 6.0 onward, the Lansweeper software includes a fully functional help desk. At its core, the Lansweeper help desk