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Issues Updating

Posted: Sunday, February 21, 2021 9:29:22 AM(UTC)
wilcochris

wilcochris

Member Original PosterPosts: 4
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Hi all,

Just wondering if anyone has issues when updating.

I went to update a couple of days ago and it went through the update and at the end it said it failed to install the Lansweeper Server Service. I than ran the update again choosing just to install the service and got the same error.

I searched the knowledgebase (for what use it was) and couldn't find a way to install the service.

I had to restore the VM from a backup prior to install to get it working again.

I was trying to update from 8.0.130.37 to the latest version. I followed the instructions here

I like the product but if it can't be updated than what is the point in having it? At least provide proper instructions on how to reinstall the services required
FrankSc
#1FrankSc Member Administration Posts: 127  
posted: 2/22/2021 11:06:50 AM(UTC)
Hello,

Could you please send a mail to support@lansweeper.com for this? We'd like to troubleshoot this further and try to find the cause of this.
Please send the following:
  • Program Files (x86)\Lansweeper\Service\Errorlog.txt, as present on your Lansweeper server.

  • Program Files (x86)\Lansweeper\Website\App_Data\web_errorlog.txt, if it exists.

  • The latest installxxx.log file found in the Program Files (x86)\Lansweeper\Install folder.

  • An export of the eventviewer on the machine you installed Lansweeper on. Export the Windows Logs\Application and Windows Logs\System sections, filtered for the last 7 days. Please use the .evtx format.


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