Finding your case number

When you contact Lansweeper customer service through one of our available channels, you may be asked to provide your case number and/or your case reference number. You can find these numbers in the title of the automated email reply you received after sending a support request to one of our email addresses.

The Lansweeper knowledge base contains a wealth of information and hundreds of articles on the Lansweeper software. It is easy to search as well using the available search bar. If you have a question or issue related to the Lansweeper software, we recommend searching the knowledge base first. There is a good chance you'll find the answer to your question there. If you still cannot find the answer to your question or if you require information on your Lansweeper subscription, you can of course contact the customer service team at or The former email address is for billing related questions, the latter for technical questions.

Please see the screenshot below for an example of the automated email you'll receive when contacting The case and case reference numbers are highlighted in orange within the screenshot. You'll receive a similar automated reply when contacting, where you can once again find the required references in the title of the email.

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