Enabling Multi-Factor Authentication

Cloud is a feature introduced in Lansweeper 9.0. If you are using an older Lansweeper release, you will need to update by following the instructions in this knowledge base article.


To increase the overall security of your Cloud site, it is possible to enable Multi-Factor Authentication (MFA). This extra security layer on top of your regular login will add further protection to your asset and user data, which is stored in Cloud. MFA can be enabled on an account level, and your Cloud site can also be configured to require MFA. This article explains how to enable MFA for your individual account, and how to enforce it for your entire site.

We recommend enabling Multi-Factor Authentication on your individual user account before enforcing it in your Cloud site.

Enable Multi-Factor Authentication for an individual account

Before enabling MFA, make sure to have an authenticator app, e.g. Microsoft Authenticator, Google Authenticator installed on your mobile phone. Other authenticator apps should also work.
To enable MFA for the logged-in account go to the My Profile page of your account and click on Account settings. Switch on MFA as shown below, a QR code will be presented that you can scan with your preferred authenticator app.

Upon scanning the QR code, the account will be added to your authenticator app and a One-Time Password (OTP code) will be generated by the app. Fill in the OTP code presented by the app underneath the QR code.

Click Continue and you will be presented with a new window that shows a recovery key. Make sure to save the recovery key in a safe place and click DONE. Afterward, MFA will be enabled for your account.

In addition to your regular credentials, you will now be asked to generate an OTP code with the authenticator app. Alternatively, you can use the recovery key to log on. After that, a new key will be generated to replace the previous one.

Enforce Multi-Factor Authentication for all accounts linked to a site

To enforce MFA to all accounts that have access to your ADP site, go to Site Settings and switch on MFA as shown below.

After confirming this in a popup window, MFA will be enabled for this site. Any user trying to access this site will be forced to enable MFA first, before getting access. The steps described above should be followed to enable MFA.

Related Articles

Get Started Right Away

Try Lansweeper for Free