Knowledge Base Library

Cloud articles

Below is an overview of currently available articles related to Cloud. They are presented in a suggested order of reading. Additional articles will become available in the coming weeks and

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Cloud requirements

When you start setting up a link with Cloud, some prerequisite checks are performed to ensure your installation is ready to link. When you hit the Link with Cloud site

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Cloud sync speed issue

When you link your local Lansweeper installation with Cloud, the scan server you choose as sync server becomes responsible for syncing scanned and other data with Cloud. The Cloud sync

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Configuring SSL in IIS

To secure the traffic to your Lansweeper web console, it is recommended to enable SSL and use an SSL certificate from a trusted Certificate Authority. If you installed Lansweeper on

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Creating asset types

When scanning a device, Lansweeper uses a complex internal procedure to determine the device’s asset type. Just a few examples of asset types are: Linux, Apple Mac, Windows, Printer, Router,

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Deleting assets

You may want to delete certain assets from your Lansweeper database after a while, particularly if those assets have been decommissioned and are no longer on the network. By default,

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Deleting tickets

To avoid gaps in the ticket history, by default no one apart from the built-in admin has the ability to delete tickets. You can however manually give users the right

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Deployment requirements

Lansweeper includes a deployment module that allows you to deploy changes on Windows computers. You can create deployment packages, series of conditions and commands, to remotely make changes to the

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Extended display scanning

From version 9.4 onward, Lansweeper includes an extended display scanning feature. Extended display scanning retrieves additional data for monitors attached to Windows computers: size in inches, max resolution, aspect ratio,

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Generating QR codes

From Lansweeper 5.1 onward, a built-in option in the web console allows you to generate QR codes for the assets in your database. The QR-style barcodes generated by Lansweeper link

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Getting Started

In this quick start guide, we’ll cover how you go from installing Lansweeper to successfully scanning Windows devices. At the bottom of the page, you’ll be able to find links

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Grouping assets

Lansweeper allows you to group various assets, making it quick and easy to look at specific network segments. You can group based on IP range (IP location group), other criteria

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How to scan users

When Lansweeper scans a Windows computer, it automatically retrieves the user accounts configured on the computer, as well as the configured user groups and their members. This information can be

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Importing assets

From Lansweeper 5.1 onward, there is a built-in option for importing new assets from a .csv file. This allows you to quickly and easily populate your Lansweeper database and web

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Installing Lansweeper

There are two main ways you can install the Lansweeper software, both documented in this installation guide. You can perform either an Easy or an Advanced Install. If you perform

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Introduction to Cloud

What is Cloud? Cloud is a new way for you to use and access Lansweeper, by using a centralized interface. This cloud-hosted platform not only offers Lansweeper functionality that already

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Linking with Cloud

Cloud offers a new way for you to use and access Lansweeper. This cloud-hosted platform not only provides Lansweeper functionality that already existed but also introduces many new features. To

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LsClient parameters

The information in this article is solely provided for historical purposes. From Lansweeper version 6.0.100 onward, LsClient is no longer supported and no longer works. It is no longer included

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LsPush fallback scanning

Lansweeper includes several agentless scanning methods to scan the assets in your network. You can scan the Linux, Unix, Mac and Windows computers, VMware servers and other devices in your

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Password hash errors

Scanning and other credentials submitted in the Lansweeper web console have always been encrypted prior to being added to the Lansweeper database. From Lansweeper 6.0 onward, an added layer of

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Renewing your subscription

Existing Lansweeper subscriptions cannot be renewed through our online store or through our reseller portal. If you did not cancel recurring billing, the billing contact (specified during your initial purchase)

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Reporting in Cloud

Cloud includes a new, intuitive reporting engine. All reports can be found under the Reports menu of the cloud site and are split up into 4 main categories: Hardware, Security,

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Scanning Windows drivers

From version 9.3 onward, Lansweeper is capable of scanning system drivers, PnP (plug and play) drivers and printer drivers installed on Windows computers. Scanned data includes driver name, version, manufacturer,

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Windows rename detection

This article explains the effect of enabling Windows rename detection. When a network asset is being scanned, Lansweeper needs to determine whether the asset is already present in the Lansweeper

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