“A network-related or instance-specific error occurred”
Lansweeper data, reports and settings are stored in a database. Your database is hosted in either the Microsoft SQL Compact, Microsoft SQL LocalDB or Microsoft SQL Server database server. If
Knowledge Base Library
“A potentially dangerous Request .Form value was detected from the client”
Both the scanning service and web console have a configuration file, which stores information on which Lansweeper database to connect to. If the httpRuntime tag is missing from your web
“Could not load type System.ServiceModel.Activation. HttpModule”
If ASP.NET is not properly enabled (anymore) on the server hosting your Lansweeper web console, your console may become inaccessible and you may encounter the error below. This article explains
“DCOM was unable to communicate with the computer”
When you’ve installed Lansweeper and start scanning your network, you may start seeing entries like the one below in your Lansweeper server’s Event Viewer. While your Event Viewer classifies these
“ExecuteReader: CommandText property has not been initialized”
If you install the Lansweeper database under Microsoft SQL Server or Microsoft SQL LocalDB, any built-in and custom reports seen in the Reports tab of the web console are added
“Incorrectly configured to allow autorun scanning”
When you’ve installed Lansweeper and start scanning your network, you may start seeing entries like the one below in your Lansweeper web console under Configuration\Server Log. These events are caused
“Invalid object name tsysWebRoles”
The databases of 5.x versions of Lansweeper contain a table called tsysWebRoles, which stores information on your website access configuration. As the website permissions system changed in Lansweeper 6.0, the
“Login failed for user lansweeperuser”
Lansweeper data, reports and settings are stored in a database. Your database is hosted in either the Microsoft SQL Compact, Microsoft SQL LocalDB or Microsoft SQL Server database server. If
“Scanning server doesn’t have any enabled network interfaces”
Lansweeper’s core functionality is discovering and pulling data from the assets in your network. Lansweeper can scan Linux, Unix, Mac and Windows computers, VMware servers and other network devices like
“Scanserver down” or “unavailable” or scanning server not listed in web console
When you install Lansweeper, a service called Lansweeper Server is added to Windows Services on the machine hosting your installation. This service is mostly responsible for scanning your network and
“The interface is unknown”
Listed below are two possible causes of (and solutions for) the following error, which you may see on the Lansweeper webpages of scanned assets: The interface is unknown. (Exception from
“The relay could not be contacted”
From version 7.0 onward, Lansweeper includes a second scanning agent called LsAgent. LsAgent is a cross-platform, lightweight program that you can install on Windows, Linux and Mac computers and that
“The version of this file is not compatible with the version of Windows you’re running”
When you’ve downloaded the Lansweeper executable and run it to perform a Lansweeper installation, you may encounter the error seen below. This error seems to imply that the Lansweeper software
“Update in progress”
This article explains the “update in progress” web console page. It is recommended that you update your Lansweeper installation on a regular basis, to ensure that you have the latest
“WMI service is disabled on this machine”
Lansweeper’s agentless and agent based scanning methods pull Windows computer data from WMI (Windows Management Instrumentation), a management framework built into Windows operating systems. WMI can be seen running as
“You are currently an inactive helpdesk agent”
From version 6.0 onward, the Lansweeper software includes a fully functional help desk. Within the ticketing system, you have regular users that can only submit tickets and help desk agents
Accessing the Lansweeper database documentation
Lansweeper data, reports and settings are stored in a database. Your database is hosted in either the Microsoft SQL LocalDB, Microsoft SQL Server or (deprecated) Microsoft SQL Compact database server.
Accessing the web console
Once you’ve installed Lansweeper, you can access the web console. The web console displays scanned and custom data in a comprehensible way. In addition, it allows you to make changes
Active Directory user and computer attributes scanned by Lansweeper
When performing Active Directory user and computer scanning, Lansweeper retrieves specific attributes from your user and computer objects. In Lansweeper 7.2, the attributes that are retrieved were expanded. Below you
Add users to a site
You can invite additional users to your IT Asset Data Platform site. Log on to app.lansweeper.com with an account that has the Administrator role in your site, the account used
Adding comments to assets
To add comments to an asset, do the following: Browse to the asset’s Lansweeper webpage and hit the Add comment button in the Comments tab of the page. Enter a
Adding documents to assets
To link purchase or other documents to an asset, do the following: Browse to the asset’s Lansweeper webpage and hit the Add document button in the Docs tab of the
Adding manufacturer support links
You’ll notice that, on the Lansweeper webpages of Dell and HP assets whose asset serial was scanned, the serial number is clickable. The serial link takes you to the page
Apple Mac scanning requirements
Ideally, an Apple Mac computer is scanned through SSHSecure Shell (SSHSecure Shell (SSH) is a cryptographic network protocol that Lansweeper uses to scan Linux and...) is a cryptographic network protocol that Lansweeper uses to scan Linux and…. Enabling SSH on the computer allows Lansweeper
Applying your Lansweeper license
When you purchase a Lansweeper or help desk agent license, an email receipt is sent to you with a license key included. Use the “click here to download your license”
Assets that count towards your licensed asset limit
Most Lansweeper subscriptions limit the number of assets you can scan. Once you’ve reached your licensed asset limit, scanning of new and existing assets stops until you delete some assets
Automated warranty check for Dell, Fujitsu, HP, IBM, Lenovo and Toshiba
HP warranty scanning is currently non-functional due to changes HP made to its data back-end. Lansweeper as a company is currently investigating if this issue can in any way be
Automatically logging in with the built-in admin
When you access the Lansweeper web console for the first time, you are presented with a First Run Wizard, which allows you to set up scanning and configure some basic
Automatically redirected to login screen
The Lansweeper software consists of 3 components: a database, a scanning service and a web console. Web console, scanning service and other files are added to the folder specified in
AWS scanning requirements
From version 7.1 onward, Lansweeper is capable of scanning VPCs and instances (virtual machines) hosted on the Amazon Web Services (AWS) cloud platform. An asset is created for each VPC
Azure scanning requirements
From version 7.1 onward, Lansweeper is capable of scanning resource groups and virtual machines hosted on the Microsoft Azure cloud computing platform. An asset is created for each resource group
Backing up your installation
It is recommended that you back up your installation on a regular basis, especially prior to performing Lansweeper updates. An unexpected shutdown of your Lansweeper server could lead to an
Bandwidth used during scanning
Scanning non-Windows machines like Linux, Unix and Mac computers, VMware servers, printers, switches etc takes very little network traffic. One full first-time Windows computer scan takes 4MB if you are
Changing an asset’s asset type
When Lansweeper scans an asset, it automatically tries to determine the asset’s type: Linux, Unix, Mac or Windows computer, VMware server, NAS, printer, switch etc. It does this by looking
Changing the Lansweeper database password
If you install the Lansweeper database under Microsoft SQL LocalDB or Microsoft SQL Server, the Lansweeper installer automatically creates a SQL user that is used by the Lansweeper scanning service
Changing the web console ports under IIS Express
The Lansweeper installer lets you choose a custom HTTP and HTTPS port to install the web console under. If you don’t choose custom ports, the installer will automatically install the web
Checking for Lansweeper updates
It is recommended that you update your Lansweeper installation on a regular basis, to ensure that you have the latest available patches installed and access to any new features that
Checking the status of a deployment
From version 5.2 onward, Lansweeper can deploy changes on Windows computers. You can now create deployment packages, series of conditions and commands, to remotely make changes to the Windows computers
Choosing the help desk language
From version 6.0 onward, the Lansweeper software includes a fully functional help desk. The help desk portion of Lansweeper can be displayed in each user’s preferred language. English, Dutch, French
Chrome OS scanning requirements
To be able to scan your Chrome OS (e.g. Chromebook) devices with Lansweeper, you will need to make sure that they meet the scanning requirements. This article describes these requirements,
Citrix scanning requirements
Citrix scanning is a feature introduced in Lansweeper 7.0. If you are using an older Lansweeper release, you will need to update by following the instructions in this knowledge base
Clearing tables to free up space and improve performance
In general, the cleanup options found in the web console under Configuration\Server Options should keep the size of your Lansweeper database within limits. Cleanups are performed when the Lansweeper Server
Compatible SQL database servers for hosting the Lansweeper database
Lansweeper data, reports and settings are stored in a database. Below you can find a list of supported database servers for hosting the Lansweeper database. Key differences between the database
Compatible web browsers for viewing the Lansweeper console
Lansweeper has a web interface, which can be viewed in a web browser locally from the Lansweeper server or remotely from other machines. The web console displays scanned and custom
Configuring a SQL Server instance to host the Lansweeper database
Lansweeper data, reports and settings are stored in a database. Your database is hosted in either the Microsoft SQL LocalDB, Microsoft SQL Server or (deprecated) Microsft SQL Compact database server.
Configuring and adding data to asset custom fields
Lansweeper scans Linux, Unix, Mac and Windows computers, VMware servers and other network devices like printers and switches. Though a wealth of data is scanned and available for viewing, you
Configuring and using ticket filters
When dealing with a large number of tickets in the help desk, agents need a way to structure those tickets into various overviews. To structure the tickets they work on,
Configuring Google Chrome to run actions
To run asset and user actions in Google Chrome, you first need to install Lansweeper’s Chrome extension. To do so, follow the steps below. Lansweeper used to use an NPAPI
Configuring Internet Explorer to run actions
To configure Internet Explorer to run asset and user actions, do the following: Open Internet Explorer, select the Internet options menu item and open the Security tab of the resulting
Configuring Mozilla Firefox to run actions
From Firefox version 57 onward, Mozilla Firefox only supports WebExtensions. Make sure you are running the latest version of Firefox and the latest version of the Lansweeper extension, which is
Configuring service-level agreements
Service-level agreements (SLAs) help you ensure that tickets are responded to by agents in a timely manner. They allow you to set company standards for the handling and resolution of
Configuring SSL in IIS Express
Recent Lansweeper releases automatically set up SSL for you if you install the console under IIS Express, the default web server. If you update your Lansweeper installation from an older
Configuring Symantec Endpoint Protection for use with Lansweeper
To pull data from the Linux, Unix, Mac and Windows computers, VMware servers and other devices in your network, Lansweeper queries a number of ports on the devices. A list
Configuring the First Run Wizard
When you access the Lansweeper web console for the first time, you are presented with a First Run Wizard, which allows you to set up scanning and configure some basic
Configuring ticket types, states and priorities
From version 6.0 onward, the Lansweeper software includes a fully functional help desk. The help desk boasts a robust ticketing system that allows people to ask each other questions and
Configuring Windows Firewall for agentless scanning of computers
Lansweeper pulls Windows computer data from WMI (Windows Management Instrumentation), a management infrastructure built into Windows operating systems. The initial connection to a client machine is made over TCP port
Configuring, using and creating articles in the knowledge base
From version 6.0 onward, the Lansweeper software includes a fully functional help desk. One of the many features included in the help desk, apart from a ticketing system, is a
Connecting to a SQL Compact database with SQL Compact Toolbox
Lansweeper data, reports and settings are stored in a database. Your database is hosted in either the Microsoft SQL LocalDB, Microsoft SQL Server or (deprecated) Microsoft SQL Compact database server.
Converting a deprecated SQL Compact database
From March 2020 onward, Microsoft SQL Compact is deprecated and no longer a supported database server for hosting the Lansweeper database. SQL Compact is no longer offered as an option
Create a site in the IT Asset Data Platform
There are several ways you can create an additional site in your IT Asset Data Platform account. One way is to, when logging into the cloud platform, hit the Create
Creating a deployment package
From version 5.2 onward, Lansweeper includes a deployment module that allows you to deploy changes on Windows computers. You can create deployment packages, series of conditions and commands, to remotely
Creating and adding custom fields to ticket types
From version 6.0 onward, the Lansweeper software includes a fully functional help desk. The Lansweeper helpdesk includes a robust ticketing system that allows people to ask each other questions and
Creating and mapping scanning credentials
Scanning credentials are login/password combinations and certificates/keys used by your Lansweeper installation to remotely access and scan network assets. The following assets require a scanning credential in order to be
Creating and running actions
In the left pane of asset and user pages in Lansweeper, actions are listed. Actions are administrative and other tasks you can perform on the asset or user whose page
Creating asset relation types
Your Lansweeper installation allows you to link assets to other assets or users and to define the asset/user relationship. You can specify that asset A is owned by user A
Creating asset types
When scanning a device, Lansweeper uses a complex internal procedure to determine the device’s asset type. Just a few examples of asset types are: Linux, Apple Mac, Windows, Printer, Router,
Creating ticket templates
From version 6.0 onward, the Lansweeper software includes a fully functional help desk. At its core, the Lansweeper help desk is a resource for sharing knowledge with people inside or
Creating, using and changing asset states
Every scanned or manually created computer and device in Lansweeper has an asset state. States are a Lansweeper feature that allow you to keep track of which machines are active
Credential and database security in Lansweeper
The security and confidentiality of credentials and scanned data are of critical importance in developing the Lansweeper software. Passwords of credentials submitted in Lansweeper are always encrypted prior to being
DCOM and other changes made by the Lansweeper installer
When you install or subsequently update Lansweeper, the Lansweeper installer makes changes to the DCOMDCOM (Distributed Component Object Model) is a collection of Microsoft concepts and program interfaces where… and
Delete a site in the IT Asset Data Platform
If you wish to delete a site from the IT Asset Data Platform, you can do so by selecting the site and navigating to the Configuration\Site Settings menu. Deleting a
Deleting assets
You may want to delete certain assets from your Lansweeper database after a while, particularly if those assets have been decommissioned and are no longer on the network. By default,
Deleting tickets
To avoid gaps in the ticket history, by default no one apart from the built-in admin has the ability to delete tickets. You can however manually give users the right
Deploying a package, manually or based on a schedule
A package can be deployed manually or based on a schedule. When a deployment is initiated, Lansweeper uses your scanning credentials to access the Task Scheduler on your machines, creates
Deployment requirements
From version 5.2 onward, Lansweeper can deploy changes on Windows computers. You can create deployment packages, series of conditions and commands, to remotely make changes to the Windows computers in
Disabling IIS Express logging
If your Lansweeper web console is hosted by the IIS Express web server, the log files below may be generated. To preserve disk space and improve performance, it is generally
Dmidecode error during Linux scanning
Dmidecode is used by Lansweeper to scan BIOS information on Linux computers. On some Linux distributions, dmidecode may not be installed by default. These machines may generate dmidecode errors during
Emails not imported as tickets into the help desk
From version 6.0 onward, the Lansweeper software includes a help desk and ticketing system. Tickets can be created in several ways: in the web console, by importing emails, by importing
Enabling authentication in IIS
By default, everyone in your network has access to the Lansweeper web console. Access can also be restricted however, by following these instructions. To have your browser handle authentication of
Enabling authentication in IIS Express
By default, everyone in your network has access to the Lansweeper web console. Access can also be restricted however, by following these instructions. To have your browser handle authentication of
Enabling authentication in UltiDev
By default, everyone in your network has access to the Lansweeper web console. Access can also be restricted however, by following these instructions. To have your browser handle authentication of
Enabling or disabling web browser login prompts
By default, the Lansweeper web console presents you with a gray and orange login screen. On this screen, you can either log in with the built-in administrator or with a
Enabling scan logging
From Lansweeper 5.2 onward, a built-in option in the web console allows you to keep a history of scan attempts made by the Lansweeper Server service. This is mostly useful
Event ID 5605 generated during scanning
When you’ve installed Lansweeper and start scanning your network, you may start seeing event ID 5605 entries in the Event Viewer of some of your client machines. These events are
Excluding assets from scanning
This article explains how to exclude assets from scanning. If an asset is part of just one scanning target, scan attempts will be made for it. Keep in mind that
Excluding events from scanning
All Windows computer scanning methods scan events found in the Windows Logs section of a client machine’s Event Viewer. Error events and any additional event types you may have enabled
Exporting data directly from a Lansweeper installation to Universal Inventory
One of the biggest challenges facing IT administrators today is to get an accurate picture of their IT environment and in particular the machines, users and software contained within. Universal
Exporting data from a Lansweeper SQL Compact database file to Universal Inventory
One of the biggest challenges facing IT administrators today is to get an accurate picture of their IT environment and in particular the machines, users and software contained within. Universal
Exporting data from a Lansweeper SQL Server database to Universal Inventory
One of the biggest challenges facing IT administrators today is to get an accurate picture of their IT environment and in particular the machines, users and software contained within. Universal
Exporting Lansweeper data to Universal Inventory
One of the biggest challenges facing IT administrators today is to get an accurate picture of their IT environment and in particular the machines, users and software contained within. Universal
File and image upload errors and SLA calculation issues
The Lansweeper web console can either be installed under the IIS Express or the IIS web server. From Lansweeper version 6.0.100 onward, permissions on Lansweeper folders are made more restrictive
Finding your case number
When you contact Lansweeper customer service through one of our available channels, you may be asked to provide your case number and/or your case reference number. You can find these
Finding your domains’ DNS and NetBIOS names
When scanning assets using Lansweeper, you sometimes needs to submit your domain’s DNS or NetBIOS name as part of the scanning target. If you’re unsure what your domain’s DNS or
Freeware and trial limitations
This article explains what the freeware and trial limitations are in the Lansweeper software. When you first install Lansweeper and submit your email address in the web console, a 20-day
Generating QR codes
From Lansweeper 5.1 onward, a built-in option in the web console allows you to generate QR codes for the assets in your database. The QR-style barcodes generated by Lansweeper link
Grouping assets
Lansweeper allows you to group various assets, making it quick and easy to look at specific network segments. You can group based on IP range (IP location group), other criteria
Hal-find-by-property error during Linux scanning
HALHardware Abstraction Layer (HALHardware Abstraction Layer (HAL) is a layer of programming that allows a computer operating system...) is a layer of programming that allows a computer operating system… (Hardware Abstraction Layer) is used by Lansweeper to scan hardware information on Linux computers. On
Hiding the Helpdesk menu
From version 6.0 onward, the Lansweeper software includes a fully functional help desk. At its core, the help desk is a resource for sharing knowledge with people inside or outside
How Lansweeper scans anti-virus information
By default, Lansweeper includes a number of reports that provide information on your Windows computers’ anti-virus setup, to help you identify vulnerabilities in your network. These reports can be found
How Lansweeper uniquely identifies assets
When a network asset is being scanned, Lansweeper needs to determine whether the asset is already present in the Lansweeper database. It does this by comparing some specific data pulled
How to add a report to your Lansweeper installation
If you find a SQL query on the Lansweeper.com website that you would like to import into your own Lansweeper installation, you can do so in just a few easy
How to create custom widgets
Widgets questions and support You can post your custom widgets and ask questions on our forum. Creating a simple custom widget The easiest widgets to make are those that simply
How to install IIS (Internet Information Services)
The Lansweeper web console can be run under the IIS Express or IIS web server, both of which are developed by Microsoft. IIS Express is the default web server used
How to scan a Citrix XenServer
Citrix scanning is a feature introduced in Lansweeper 7.0. If you are using an older Lansweeper release, you will need to update by following the instructions in this knowledge base
How to scan a Linux or Unix computer
Lansweeper supports scanning of Linux and Unix operating systems. Scanned Linux data includes disks, network interfaces, manufacturer, model, memory, OS, processor, serial number, software, uptime and more. To scan
How to scan a network device
Apart from scanning Linux, Unix, Mac and Windows computers, as well as VMware servers, Lansweeper is also capable of scanning network devices. Some examples of network devices are: cameras, firewalls,
How to scan a vCenter server
vCenter scanning is a feature introduced in Lansweeper 7.0. If you are using an older Lansweeper release, you will need to update by following the instructions in this knowledge base
How to scan a VMware server
VMware servers can be scanned directly with a read-only credential to the server or indirectly through their vCenter server. This article explains how to scan the servers directly. Scanned VMware
How to scan a Windows computer
There are two main ways you can scan a Windows domain or workgroup computer: with a scanning agent or without a scanning agent. Regardless of which option you choose, scanned
How to scan an Apple Mac computer
Lansweeper supports scanning of macOS. Scanned Mac data includes disks, network interfaces, memory, model, OS, processor, serial number, software, uptime and more. To scan a Mac computer, do the
How to scan an AWS cloud environment
AWS scanning is a feature introduced in Lansweeper 7.1. If you are using an older Lansweeper release, you will need to update by following the instructions in this knowledge base
How to scan an Azure cloud environment
Azure scanning is a feature introduced in Lansweeper 7.1. If you are using an older Lansweeper release, you will need to update by following the instructions in this knowledge base
How to scan Chrome OS machines
Chrome OS scanning is a feature introduced in Lansweeper 7.2. If you are using an older Lansweeper release, you will need to update by following the instructions in this knowledge
How to scan disabled Active Directory users and computers
Disabled AD user and computer scanning is a feature introduced in Lansweeper 7.2. If you are using an older Lansweeper release, you will need to update by following the instructions
How to scan individual Windows computers with the LsPush scanning agent
Lansweeper includes several scanning methods to scan the assets in your network. You can scan the Linux, Unix, Mac and Windows computers, VMware servers and other devices in your network
How to scan mobile devices through Microsoft Intune
Intune scanning is a feature introduced in Lansweeper 7.1. If you are using an older Lansweeper release, you will need to update by following the instructions in this knowledge base
How to scan mobile devices through VMware AirWatch
AirWatch scanning is a feature introduced in Lansweeper 7.2. If you are using an older Lansweeper release, you will need to update by following the instructions in this knowledge base
How to scan Office 365 accounts
Office 365 scanning is a feature introduced in Lansweeper 7.1. If you are using an older Lansweeper release, you will need to update by following the instructions in this knowledge
How to scan performance information of Windows and Linux computers
Windows performance monitoring was introduced in Lansweeper 7.1 and Linux performance monitoring in Lansweeper 7.2. If you are using an older Lansweeper release, you will need to update by following
How to scan users
When Lansweeper scans a Windows computer, it automatically retrieves the user accounts configured on the computer, as well as the configured user groups and their members. This information can be
How to scan Windows computers from a USB drive with the LsPush scanning agent
Lansweeper includes several scanning methods to scan the assets in your network. You can scan the Linux, Unix, Mac and Windows computers, VMware servers and other devices in your network
How to scan Windows computers with the LsPush scanning agent in a group policy
Lansweeper includes several scanning methods to scan the assets in your network. You can scan the Linux, Unix, Mac and Windows computers, VMware servers and other devices in your network
How to scan Windows computers with the LsPush scanning agent in a scheduled task
Lansweeper includes several scanning methods to scan the assets in your network. You can scan the Linux, Unix, Mac and Windows computers, VMware servers and other devices in your network
How to use the ConfigEditor tool
Lansweeper data, reports and settings are stored in a database. Your database is hosted in either the Microsoft SQL LocalDB, Microsoft SQL Server or (deprecated) Microsoft SQL Compact database server.
Identify which database server Lansweeper is using
Most of the data scanned by Lansweeper and manually submitted in the web console is stored in the Lansweeper database. Your database is hosted in either the Microsoft SQL LocalDB,
Images or attachments of email tickets not loading
In the help desk module, tickets can contain images and other attachments. Attachments can come from emails that were imported as tickets or can be added through the web console.
Importing and exporting custom OID scanning targets
The ability to import/export OID scanning targets was introduced in Lansweeper 7.1. If you are using an older Lansweeper release, you will need to update by following the instructions in
Importing and exporting deployment packages
Lansweeper includes a deployment module that allows you to remotely make changes to the Windows computers in your network. You can create your own deployment packages, but you can also
Importing assets
From Lansweeper 5.1 onward, there is a built-in option for importing new assets from a .csv file. This allows you to quickly and easily populate your Lansweeper database and web
Installing Lansweeper
There are two main ways you can install the Lansweeper software, both documented in this installation guide. You can perform either an Easy or an Advanced Install. If you perform
Installing LsAgent on a Linux computer
LsAgent is a feature introduced in Lansweeper 7.0. If you are using an older Lansweeper release, you will need to update by following the instructions in this knowledge base article.
Installing LsAgent on a Mac computer
LsAgent is a feature introduced in Lansweeper 7.0. If you are using an older Lansweeper release, you will need to update by following the instructions in this knowledge base article.
Installing LsAgent on a Windows computer
LsAgent is a feature introduced in Lansweeper 7.0. If you are using an older Lansweeper release, you will need to update by following the instructions in this knowledge base article.
Integrating Lansweeper with SCCM
SCCM integration is a feature introduced in Lansweeper 7.2. If you are using an older Lansweeper release, you will need to update by following the instructions in this knowledge base
Introduction to Asset Radar
Asset Radar is a feature introduced in Lansweeper 8.0. If you are using an older Lansweeper release, you will need to update by following the instructions in this knowledge base
Introduction to LsAgent for Windows, Linux and Mac
LsAgent is a feature introduced in Lansweeper 7.0. If you are using an older Lansweeper release, you will need to update by following the instructions in this knowledge base article.
Introduction to the help desk
This article provides an introduction to the Lansweeper help desk. From version 6.0 onward, the Lansweeper software includes a fully functional help desk. At its core, the help desk is
Introduction to the IT Asset Data Platform
The IT Asset Data Platform is a feature that is currently only accessible to Lansweeper users who’ve specifically been granted access. Keep in mind that the instructions in this knowledge
Introduction to the LsPush scanning agent for Windows
Lansweeper includes several scanning methods to scan the assets in your network. You can scan the Linux, Unix, Mac and Windows computers, VMware servers and other devices in your network
Introduction to the MIB Importer and MIB Library
The MIB Importer and MIB Library are features introduced in Lansweeper 8.0. If you are using an older Lansweeper release, you will need to update by following the instructions in
Introduction to the SQL LocalDB database server
From Lansweeper 7.2 onward, SQL LocalDB is one of the available database server options for hosting your Lansweeper database. The LocalDB option is a custom variant of Microsoft SQL Server
Intune scanning requirements
From version 7.1 onward, Lansweeper is capable of scanning Android, iOS (iPhone and iPad) and Windows Phone mobile devices that are enrolled in Microsoft Intune. This article explains what the
Issue with self-replicating dashboard tabs and unusual tab names
If you have Netsparker, Rapid7 or other vulnerability management software running in your network, you may start seeing randomly generated tabs with odd tab names in your Lansweeper web console’s
IT Asset Data Platform articles
The IT Asset Data Platform is a feature that is currently only accessible to Lansweeper users who’ve specifically been granted access. Keep in mind that the instructions in the below
IT Asset Data Platform requirement: capacity
When you start setting up a link with the IT Asset Data Platform, some prerequisite checks are performed to ensure your installation is ready to link. When you hit the
IT Asset Data Platform requirement: database rights
When you start setting up a link with the IT Asset Data Platform, some prerequisite checks are performed to ensure your installation is ready to link. When you hit the
IT Asset Data Platform requirement: disk space
When you start setting up a link with the IT Asset Data Platform, some prerequisite checks are performed to ensure your installation is ready to link. When you hit the
IT Asset Data Platform requirement: Lansweeper license
When you start setting up a link with the IT Asset Data Platform, some prerequisite checks are performed to ensure your installation is ready to link. When you hit the
IT Asset Data Platform requirement: Lansweeper version
When you start setting up a link with the IT Asset Data Platform, some prerequisite checks are performed to ensure your installation is ready to link. When you hit the
IT Asset Data Platform requirement: sync server internet access
When you start setting up a link with the IT Asset Data Platform, some prerequisite checks are performed to ensure your installation is ready to link. When you hit the
IT Asset Data Platform requirement: sync server status
When you start setting up a link with the IT Asset Data Platform, some prerequisite checks are performed to ensure your installation is ready to link. When you hit the
IT Asset Data Platform requirement: sync server TLS 1.2
When you start setting up a link with the IT Asset Data Platform, some prerequisite checks are performed to ensure your installation is ready to link. When you hit the
IT Asset Data Platform requirement: web server internet access
When you start setting up a link with the IT Asset Data Platform, some prerequisite checks are performed to ensure your installation is ready to link. When you hit the
IT Asset Data Platform requirement: web server TLS 1.2
When you start setting up a link with the IT Asset Data Platform, some prerequisite checks are performed to ensure your installation is ready to link. When you hit the
IT Asset Data Platform requirements
When you start setting up a link with the IT Asset Data Platform, some prerequisite checks are performed to ensure your installation is ready to link. When you hit the
Lansweeper component overview
Lansweeper allows you to scan networks ranging from just a few to hundreds of thousands of assets. In this article, or in the video below, we illustrate the internal structure
Lansweeper installation requirements
This article lists Lansweeper installation requirements. The Windows computer you install Lansweeper on must meet the requirements listed below. The Lansweeper software is agent-free. You only need to install Lansweeper
Lansweeper installer not launching
If you’ve downloaded the latest Lansweeper installer and the installer isn’t launching when executed, the file may be blocked or incomplete. This article explains how to resolve this issue. Try
Lansweeper LocalDB Service install failed. ErrorId:-1
This article explains how to resolve the Errorid: -1 error you may encounter when installing or updating Lansweeper. One of the available database server options when installing Lansweeper is SQL
Lansweeper metrics and notification system
Metrics and notifications are features introduced in Lansweeper 7.2. If you are using an older Lansweeper release, you will need to update by following the instructions in this knowledge base
Leave a site in the IT Asset Data Platform
To leave a site in the IT Asset Data Platform that you are not the owner of, click the Change site menu in the upper left corner of the interface.
License keys of recent Microsoft Office versions not detected
Lansweeper scans Microsoft Office and many other license keys from your client machines’ registries, as explained in this knowledge base article. It is known that, for Microsoft Office 2013 and
Link with the IT Asset Data Platform
The IT Asset Data Platform or ADP is a new way for you to use and access Lansweeper, by using a cloud-hosted interface. This cloud-hosted platform not only offers Lansweeper
Linking assets to other assets or users
The ability to link assets to AD user groups, AD user OUs and local Windows users was introduced in Lansweeper 7.2. This release also added the ability to submit relation
Linux and Unix scanning requirements
To scan a Linux or Unix computer without an agent, certain requirements must be met. Ideally, an agentless scan of a Linux or Unix computer is performed through SSHSecure Shell
LinuxNoSudoRights error during Linux scanning
Lansweeper needs sudo rights to scan certain Linux information. If your scanning credential does not have these rights, this may result in LinuxNoSudoRights errors during Linux scanning. To give your
List of 3-letter monitor manufacturer codes
When a Windows computer is scanned, Lansweeper automatically creates monitor assets for the monitors attached to the computer. Monitor assets are uniquely identified based on a combination of serial number
List of currency culture codes
The currency used throughout the Lansweeper web console, e.g. in the license compliance modules and for custom currency fields, can be customized by modifying the configuration file of the console.
Locked out of the web console
If you perform a new installation of Lansweeper 6.0 or a more recent Lansweeper release, you are presented with a First Run Wizard upon accessing the web console for the
LsAgent installation requirements
LsAgent is a feature introduced in Lansweeper 7.0. If you are using an older Lansweeper release, you will need to update by following the instructions in this knowledge base article.
LsClient parameters
The information in this article is solely provided for historical purposes. From Lansweeper version 6.0.100 onward, LsClient is no longer supported and no longer works. It is no longer included
LsPush fallback scanning
Lansweeper includes several agentless scanning methods to scan the assets in your network. You can scan the Linux, Unix, Mac and Windows computers, VMware servers and other devices in your
LsPush scan files failing to import
Lansweeper includes several scanning methods to scan the assets in your network. You can scan the Linux, Unix, Mac and Windows computers, VMware servers and other devices in your network
LsPush vs. LsAgent scanning agent
Lansweeper includes several agentless scanning methods to scan the assets in your network. You can scan the Linux, Unix, Mac and Windows computers, VMware servers and other devices in your
Manage dashboards in the IT Asset Data Platform
Dashboards in the IT Asset Data Platform provide an overview of the key information in your asset environment, through the use of one or more widgets. Dashboards are located under
Managing how often specific data is scanned
To avoid unnecessary network traffic during non-agent based scanning, not all Windows computer data is rescanned all the time. As your computer’s operating system does not change on a regular
Managing operating system licenses
Your Lansweeper installation allows you to track any operating system licenses you’ve purchased for your Windows computers. You can create a license item that consists of just one specific OS
Managing software licenses
Your Lansweeper installation allows you to track any software licenses you’ve purchased for your Windows computers. You can create a license item that consists of just one software package or
Marking software and add-ons as authorized
Software on Windows computers can be marked as authorized (approved), unauthorized (denied) or unrated (neutral). By default, any new software detected in your network is marked as neutral. When you’ve configured
Marking users as authorized administrators
The Reports menu of the Lansweeper web console includes a built-in report called Computer: Unauthorized Administrators that lists unauthorized members of your computers’ local administrator group. By default, all local
Moving your database from SQL Compact to SQL Server
This article explains how to migrate a Lansweeper database hosted in the Microsoft SQL Compact database server to Microsoft SQL Server. Existing data, reports and settings remain intact. From March
Moving your database from SQL LocalDB to SQL Server
This article explains how to migrate your Lansweeper SQL LocalDB database to a SQL Server instance. Lansweeper data, reports and settings are stored in a database, which is hosted in
Moving your Lansweeper installation to a different server
If required, you can migrate your Lansweeper installation from one computer to another. The exact migration procedure you should follow depends on which database server you are using, SQL Compact
Moving your SQL Server database to a different server or SQL Server instance
This article explains how to migrate your Lansweeper SQL Server database to a different server or SQL Server instance. Lansweeper data, reports and settings are stored in a database. Your
Moving your web console from UltiDev to IIS or IIS Express
Old Lansweeper releases allowed you to install the Lansweeper web console under the UltiDev web server. As UltiDev has known bugs and performance issues, it is generally recommended that you
Network device scanning requirements
Apart from scanning Linux, Unix, Mac and Windows computers, as well as VMware servers, Lansweeper is also capable of scanning network devices. Some examples of network devices are: cameras, firewalls,
No asset created for scanned computer or device
If no asset is created for a scanned computer or device, this can have several possible explanations. The troubleshooting steps below help you determine why a particular device has no
Number of processors incorrectly identified
Lansweeper pulls Windows computer data from WMI (Windows Management Instrumentation), a management framework built into Windows operating systems. It is known that the Win32_Processor WMI class that stores processor information
Online status indicator
If you access an asset’s Lansweeper webpage, you’ll notice an online status indicator right below the asset name and next to the IP address. Ping statuses are also added when
Overview of scanning targets and methods
Lansweeper offers a variety of methods to scan your network, most of which can be configured in the Scanning\Scanning Targets section of the web console. You can use one or
Password hash errors
Scanning and other credentials submitted in the Lansweeper web console have always been encrypted prior to being added to the Lansweeper database. From Lansweeper 6.0 onward, an added layer of
Performing actions on new tickets using dispatching rules
When new tickets are sent via email to the help desk and imported, dispatching rules can be used to perform automated actions on those tickets. A dispatching rule allows you
Performing automated database cleanups
Once an asset is scanned and added to the database, Lansweeper will not remove it unless instructed to do so. You can manually delete old assets or have them deleted
Placing assets on a map
Your Lansweeper installation allows you to upload blueprints/maps of your offices and place assets on them, so your employees can easily locate equipment. When an asset is placed on a
Ports scanned or used by Lansweeper
Below is an overview of ports scanned by Lansweeper on client machines and ports used for internal communication between Lansweeper components. Lansweeper web console access HTTP port specified in the
Processor incorrectly identified as Intel Pentium III or Intel Pentium III Xeon
Lansweeper pulls Windows computer data from WMI (Windows Management Instrumentation), a management framework built into Windows operating systems. It is known that the Win32_Processor WMI class that stores processor information
Putting the scanning service in debug mode
To scan your network, trigger deployments and send mails, Lansweeper uses a service called Lansweeper Server. This service writes its start events and possible errors to a log file on
Receiving tickets through the web console, email, API, import
A help desk ticket is a conversation, a back and forth between a user and an agent. A user asks a question or reports an issue and an agent responds.
Reinstalling the web console
If your Lansweeper web console stops working for some reason or won’t load at all, the first thing you should try is restarting the web server service that runs the
Renewing your subscription
Existing Lansweeper subscriptions cannot be renewed through our online store or through our reseller portal. If you did not cancel recurring billing, the billing contact (specified during your initial purchase)
Repairing a corrupt SQL Compact database
Lansweeper data can be stored in a Microsoft SQL LocalDB, Microsoft SQL Server or (deprecated) Microsoft SQL Compact database. Certain operations, like manipulating your database file while services are connected
Repairing a corrupt WMI installation
Lansweeper pulls Windows computer data from WMI (Windows Management Instrumentation), a management framework built into Windows operating systems. If WMI is corrupt on a Windows computer, Lansweeper will be unable
Reporting in the IT Asset Data Platform
The IT Asset Data Platform includes a new and intuitive reporting engine. All reports can be found under the Reports menu of the cloud site and are split up into
Requesting a Lansweeper price quote
Personalized price quotes for our various Lansweeper licenses can be generated through this online wizard. When you’ve completed the quote form, you receive a price quote via email, which is
Resetting the ticket ID counter
Each ticket in the Lansweeper help desk has a numeric ID, listed next to the ticket title. If you’re testing the help desk, you may at one point want to
Restoring your installation from a backup
If you manually created a backup of your Lansweeper installation, you can always restore it at a later date if necessary. Which restore procedure you should follow depends on which
Restricting access to the web console
When you install Lansweeper 6.0 or a more recent Lansweeper release and access the web console for the first time, you are presented with a First Run Wizard, which allows
Running actions as a different user
It’s important to keep in mind that actions you see in the left pane of individual asset and user pages are run in the security context of the user initiating
Running the Uninstall Software action
Uninstall Software is an action you can run from a Windows computer’s Lansweeper webpage and that allows you to remotely uninstall software from the machine. The Uninstall Software tool does
Scanning assets with Batch Scanning
Batch Scanning is an agentless, on-demand scanning method that allows you to quickly scan any IP addresses, IP ranges or DNS names of client machines submitted by you. It is
Scanning Exchange Server mailboxes
Exchange Server scanning was introduced in Lansweeper 7.0 and significantly expanded in Lansweeper 7.1. If you are using an older Lansweeper release, you will need to update by following the
Scanning extra SNMP data with custom OID scanning
Custom OID scanning is a feature introduced in Lansweeper 7.0. If you are using an older Lansweeper release, you will need to update by following the instructions in this knowledge
Scanning file properties with custom file scanning
Lansweeper allows you to scan specific files on your Windows computers. Custom file scanning retrieves various properties (version, company, size, creation date, last accessed date and last modified date) of
Scanning non-error events
When Lansweeper scans a Windows computer, it retrieves the events found in the Windows Logs section of the computer’s Event Viewer. However, it’s important to note that, to keep your
Scanning registry values with custom registry scanning
Lansweeper allows you to scan values in your Windows computers’ registries, through custom registry scanning. Registry scanning checks what a specific registry value is set to across your Windows computers.
Scanning troubleshooting guide
Lansweeper can scan Linux, Unix, Mac and Windows computers, VMware servers and other network devices like printers, switches etc. Data is pulled from a variety of ports and protocols: Bonjour,
Scanning untrusted domains
If you’d like to submit a domain for scanning other than the one your Lansweeper server is located in and there is no trust between these two domains, you will
Scanning Windows failover cluster details and logs
Windows failover cluster scanning is a feature introduced in Lansweeper 7.2. If you are using an older Lansweeper release, you will need to update by following the instructions in this
Scanning with a Windows Computer scanning target
Windows Computer is an agentless, scheduled scanning target that scans any individual Windows domain or workgroup computer specified by you. You can submit an unlimited number of Windows Computer targets for
Scanning with a Workgroup scanning target
Workgroup is an agentless, fully automated scanning target that scans any Windows workgroup submitted by you. The computers must be visible in your Network browser, which you can access using Windows
Scanning with an Active Directory Computer Path scanning target
Active Directory Computer Path is an agentless, scheduled scanning target that scans any Windows computers in the Active Directory computer container or OU specified by you. You can submit an unlimited number
Scanning with an Active Directory Domain scanning target
Active Directory Domain is an agentless, fully automated scanning target suitable for scanning Windows computers that are part of an Active Directory domain. Active Directory Domain can be configured to
Scanning with an Active Directory User/Group Path scanning target
Active Directory User/Group Path is an agentless, scheduled scanning target suitable for scanning Active Directory users and Active Directory user and computer groups. It only scans AD users and AD
Scanning with an Asset Group, Asset Type or Report scanning target
Asset Group, Asset Type and Report are agentless, scheduled scanning targets that rescan assets already in your database, assets in any asset group, report or of any asset type specified by you.
Scanning with an Eventlog Only scanning target
Your Lansweeper installation includes two Eventlog Only scanning targets. These are agentless, scheduled scanning targets that scan the event log entries of Windows domain or workgroup computers specified by you, as
Scanning with an IP Range scanning target
An IP Range target is an agentless, scheduled scanning target that scans any IP range specified by you. The IP Range Scanning is suitable for Linux, Unix, Mac and Windows
Scopes and permissions in the IT Asset Data Platform
The IT Asset Data Platform offers a twofold mechanism for defining which parts of the platform can be seen or accessed by a user. Apart from regular roles and permissions,
Searching through assets with the web console search bar
At the top of the Lansweeper web console, to the right of the Lansweeper logo, a search bar is available that allows you to search through the assets stored in
See who logged into Lansweeper or made changes to settings
From version 6.0 onward, a record is kept of who logged into the Lansweeper web console and when, as well as who made changes to assets or Lansweeper settings and
Sending report and event log alerts
Lansweeper lets you send 2 types of asset alerts: alerts for reports listed in the web console’s Reports tab, which are sent on a scheduled basis, and event log alerts,
Setting the currency format
The currency used throughout the web console, e.g. in the license compliance modules and for custom currency fields, can be customized by modifying the configuration file of the console. To
Setting the date format
Each user who logs into the Lansweeper web console can choose his own date format, which will be used throughout the console. We automatically try to determine your preferred date
Setting up an installation with multiple scanning servers
Some Lansweeper licenses allow you to use multiple Windows computers to scan and deploy changes in your network. The machines scanning and deploying in your network, so-called “scanning servers”, have
Sharing dashboard tabs with other users
By default, everyone in your network has access to the Lansweeper web console and can log in with either the Built-in Admin button or a Windows username and password. The
Sharing information with the News widget
Users and agents that log into the Lansweeper web console are presented with a dashboard that includes, among others, a company news widget. Agents and users with asset management rights
Silently installing LsAgent on a Windows, Linux or Mac computer
LsAgent is a feature introduced in Lansweeper 7.0. If you are using an older Lansweeper release, you will need to update by following the instructions in this knowledge base article.
Silently installing, uninstalling or updating Lansweeper
From version 8.0 onward, you can perform a silent install, uninstall or update of Lansweeper via Command Prompt (CMD). This can be done attended or unattended and can be very
Silently updating remote scanning servers
From Lansweeper 5.2 onward, you can use a built-in deployment package to silently update the Lansweeper Server service of remote scanning servers. This is useful if you have a lot
Site branding and other settings
In the IT Asset Data Platform, different sites can be created and managed. Under the Configuration menu, the settings of your currently selected site can be customized. Only users that
Socket errors when scanning with the LsPush scanning agent
This article explains how to resolve LsPush socket errors. Lansweeper includes several scanning methods to scan the assets in your network. You can scan the Linux, Unix, Mac and Windows
Software data and normalization
When you link your local Lansweeper installation with the IT Asset Data Platform, your asset data is sent up to cloud. This includes your scanned software data. Within the IT
Software installations vs. software license keys
Lansweeper scans both the software installations and the software license keys found on Windows computers in your network. It’s important to note that, from a Lansweeper point of view, these
Software on Windows computer not being scanned
Unless you manually disable this, Lansweeper scans the Windows computers in your network for installed software. Software information scanned by Lansweeper for Windows computers mimics Add/Remove Programs (Programs and Features)
SQL Server Information not scanned
When Lansweeper scans a Windows computer, it automatically retrieves software information found in Add/Remove Programs (Programs & Features) on the client machine itself. As information listed in Add/Remove Programs for
SQL Server Information not scanned for SQL Server 2000
When Lansweeper scans a Windows computer, it automatically retrieves software information found in Add/Remove Programs (Programs & Features) on the client machine itself. As information listed in Add/Remove Programs for
The RPC server is unavailable. 0x800706BA
Keep in mind that you can scan Windows computers locally with the LsAgent or LsPush scanning agent as well. Scanning with an agent returns the same data and is a
Tracking software, memory and other changes on Windows computers
A Windows computer’s Lansweeper webpage lists the most recently scanned properties of the machine’s software, OS, memory and other details. Details like software, OS and memory are called scan items.
Troubleshoot device scanning issues with Devicetester
The Lansweeper Devicetester is a powerful tool for troubleshooting scanning problems that affect non-Windows devices. When contacting support, please provide the full output of the Devicetester for the device that
Troubleshooting Citrix scanning issues
Citrix scanning is a feature introduced in Lansweeper 7.0. If you are using an older Lansweeper release, you will need to update by following the instructions in this knowledge base
Troubleshooting custom OID scanning issues
Custom OID scanning is a feature introduced in Lansweeper 7.0. If you are using an older Lansweeper release, you will need to update by following the instructions in this knowledge
Troubleshooting SNMP scanning issues
SNMP is one of the protocols through which Lansweeper can retrieve data regarding network devices like printers, switches, routers etc. By default, Lansweeper retrieves various properties from these devices via
Troubleshooting vCenter scanning issues
vCenter scanning is a feature introduced in Lansweeper 7.0. If you are using an older Lansweeper release, you will need to update by following the instructions in this knowledge base
TTY Required error during Linux scanning
On some Linux distributions, it is not possible to use the sudo command without a terminal. This can cause Lansweeper to return a “TTY Required” scanning error on these Linux
Unable to scan SNMP on Ricoh printers
Some Ricoh printer models have issues handling SNMPv2 requests. If you’re certain SNMP is enabled on your printer, but neither Lansweeper nor Lansweeper’s Devicetester tool is able to access SNMP,
Unregistered version of Uninstall Software
The Uninstall Software (remote uninstall) tool used to require a Lansweeper license. If you are running an old version of this tool, you may get a warning that you are
Updating your installation
It is recommended that you update your Lansweeper installation on a regular basis, to ensure that you have the latest available patches installed and access to any new features that
vCenter scanning requirements
vCenter scanning is a feature introduced in Lansweeper 7.0. If you are using an older Lansweeper release, you will need to update by following the instructions in this knowledge base
Viewing and clearing your scanning queue
To see which assets are currently being scanned by your Lansweeper installation and which are queued for scanning, access the following section of the web console: Scanning\Scanning Queue. If you
Viewing and scanning software installations on Windows computers
Unless you manually disable the SOFTWARE scan item, Lansweeper scans the Windows computers in your network for installed software. Software info of Linux and Mac computers is also retrieved. The
Viewing and scanning software license keys on Windows computers
Unless you manually disable the SERIALNUMBER scan item, Lansweeper scans the Windows computers in your network for software license keys. To reduce network traffic during scanning, only a limited number
Viewing the scanning queue under port 9524 or a custom port
To see which assets are currently being scanned by your Lansweeper installation and which are queued for scanning, you can access the following section of the web console: Scanning\Scanning Queue.
VMware AirWatch scanning requirements
From version 7.2 onward, Lansweeper is capable of scanning Android, iOS (iPhone and iPad), Chrome OS and Windows Phone mobile devices that are enrolled in VMware AirWatch. This article explains
VMware server scanning requirements
VMware servers can be scanned directly with a read-only credential to the server or indirectly through their vCenter server. To scan a VMware ESX(i) server directly, certain requirements must be
Web console user roles and permissions
By default, everyone in your network can access all of Lansweeper’s features and menus simply by browsing to the web console URL and hitting the Built-in Admin button. However, you
Where Lansweeper data, reports and settings are stored
The Lansweeper software includes both an IT asset management system and help desk. Most of the data scanned by Lansweeper and manually submitted in the web console is stored in
Windows domain scanning requirements
There are two main ways you can scan a Windows computer: with a scanning agent or without a scanning agent. Both options return the same data, but the scanning agent
Windows rename detection
This article explains the effect of enabling Windows rename detection. When a network asset is being scanned, Lansweeper needs to determine whether the asset is already present in the Lansweeper
Windows workgroup scanning requirements
There are two main ways you can scan a Windows computer: with a scanning agent or without a scanning agent. Both options return the same data, but the scanning agent
WMI Access is denied. 0x80070005
Keep in mind that you can scan Windows computers locally with the LsAgent or LsPush scanning agent as well. Scanning with an agent returns the same data and is a