Can you remove the yellow "Deathly Hallows" symbol that is reminding me I still have unlimited assets?javascript:insertsmiley(' ','/forum/Images/Emoticons/eusa_wall.gif')
I made this wish before and thought I would bring it back. I do a lot of hunts on my network and such with MAC address. Unfortunately, the MAC address comes in different formats. ffff.ffff.ffff ff:ff:ff:ff:ff:ff. It would be a time saver if Lans...
It would be nice to have a helpdesk reporting system for quick items. Example, "road warrior" calls in to report that the VPN isn't functional for him/her. Tech finds that the user has been disabled on the VPN server for too many attempts. Tech re...
Wish list? A way to close a ticket without emailing the user who left on vacation and set an auto-responder. I understand I can set the config to not send update emails but that's really not a solution. What if someone forgets to reset it?
My Boss would like to get a message for every transaction that the helpdesk sends. New ticket, assigned agent, changed status, etc. If it sends an email out, he want's CC'd on it. IS that possible?Scott