When users reply to a helpdesk case, I would like to find a way to exclude extra lines (email signature, etc). I realize that there is a line saying "### Everything above this line is added to your ticket ###" but the email header and signature goes ...

I am not entirely sure if this feature is already in place or not. I checked the beta version but couldn't find it.I am currently using Spiceworks and I love the fact that when it receive a new case, it sends an email to all tech supports (agents). T...