Hello, i was looking for a way to link ad user and their manager in the user section. is their a way to import this ad information directly in the user, or with a report that will write the data into the user section so we had all the information we ...

Hello, we have setup the incoming mail fonction, and disabled the creation of new ticket:When the ID in the subject is not recognized: X Reject E-mail Make new ticketBut if someone remove everything in the subject, it create a new ticket.How could ...

Hi,when an update is made in a ticket, the user and the agent receive an email with the content,we would like to customize this just to say, an update occur, please log to your helpdesk to read it. or something similar.is there a place we could edit ...