Notification

Icon
Error

New ticket auto-assignment & default state

Posted: Thursday, May 13, 2021 3:00:56 PM(UTC)
Adam Poole

Adam Poole

Member Original PosterPosts: 3
0
Like
Hi folks,

At present, when an agent manually creates a ticket in the helpdesk, it automatically assigns that ticket to them - the creator.

Is there any way to prevent this behaviour - so manually created tickets are unassigned, either by default or by a choice/dropdown on the ticket creation page?

Also - is it possible to choose the initial State of the ticket, from the ticket creation page - not by setting a default, but by a dropdown box?

Thanks in advance!
Brandon
#1Brandon Member Posts: 154  
posted: 5/13/2021 5:21:31 PM(UTC)
Under configuration -> Help Desk Settings -> Auto Assign. There is a setting for Auto Assign to Creator. Uncheck it.

Active Discussions

Lansweeper Enterprise Options in Menu Bar/Configuration
by  mk@allan   Go to last post Go to first unread
Last post: 6/18/2021 7:38:43 PM(UTC)
Lansweeper No One getting back to me from Lansweeper
by  Kenneth Lindsay  
Go to last post Go to first unread
Last post: 6/18/2021 3:31:06 PM(UTC)
Lansweeper INFO DateTimeService time refresh
by  miharix   Go to last post Go to first unread
Last post: 6/18/2021 10:48:57 AM(UTC)
Lansweeper RPC Unavailable error
by  Greeno  
Go to last post Go to first unread
Last post: 6/17/2021 7:15:07 PM(UTC)
Lansweeper Exclude Search
by  pryan67  
Go to last post Go to first unread
Last post: 6/16/2021 4:01:43 PM(UTC)
Lansweeper Report: All Apple Mac devices with Memory RAM asset
by  gabrielo   Go to last post Go to first unread
Last post: 6/16/2021 3:17:24 PM(UTC)
Lansweeper Does technical support for LS really respond?
by  tosch  
Go to last post Go to first unread
Last post: 6/16/2021 12:48:50 PM(UTC)