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Helpdesk navigation - Navigation to previous-next

Posted: Wednesday, January 20, 2021 2:12:39 PM(UTC)
vcoppije

vcoppije

Member Original PosterPosts: 1
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Hi,

We use the helpdesk quite intensively.
A useful feature that I am missing is a simple way to navigate through the different helpdesk tickets.

Suppose I start from a (filtered) list of tickets.
When I am in a detail view of a ticket it would be useful to be able to navigate through the list via a previous - next button.

Now you have to close the ticket and open the next one from the list.

Or am I missing something?

Kind regards,
Vincent
jra0500
#1jra0500 Member Posts: 1  
posted: 4/13/2021 3:21:55 PM(UTC)
I would give this 3 thumbs up if it would let me.

Such a simple thing would make a HD Managers job sooooo much easier...

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