Notification

Icon
Error

Help Desk with Root Cause

Posted: Wednesday, June 10, 2020 8:39:59 PM(UTC)
Chris H

Chris H

Member Original PosterPosts: 17
1
Like
I have seen this asked several times but never with a clear answer. How do we get the root cause displayed in a Help Desk report?

What I need is the built in report Helpdesk: All tickets that have been created but add a column for root cause.
Bonus points if we get add a date range for the created date to make it easier to run monthly reports.


Daniel B
#1Daniel B Member Posts: 4  
posted: 1/5/2021 5:57:53 PM(UTC)
We are new to using the Helpdesk and I would like this as well.

Active Discussions

Lansweeper Rest API for Scanning
by  Brian Smith   Go to last post Go to first unread
Last post: Today at 7:35:27 PM(UTC)
Lansweeper Language translation not working anymore
by  Florian  
Go to last post Go to first unread
Last post: Today at 6:03:19 PM(UTC)
Lansweeper Use current user for scanning credentials?
by  pryan67   Go to last post Go to first unread
Last post: Today at 6:01:33 PM(UTC)
Lansweeper Bluetooth Info
by  FrankSc  
Go to last post Go to first unread
Last post: Today at 5:42:59 PM(UTC)
Lansweeper Question about Scanning Assets and Password Encryption
by  FrankSc   Go to last post Go to first unread
Last post: Today at 5:23:05 PM(UTC)
Lansweeper How to enable HTTPS in ver 6.0.150.60
by  Duncan.Miles  
Go to last post Go to first unread
Last post: Today at 1:11:19 PM(UTC)
Lansweeper INFO DateTimeService time refresh
by  miharix   Go to last post Go to first unread
Last post: Yesterday at 3:22:29 PM(UTC)
Lansweeper MS Edge Chromium LanSweeper Extension development
by  Slim D  
Go to last post Go to first unread
Last post: 1/15/2021 11:39:29 AM(UTC)