Notification

Icon
Error

Customize SLA widget - I want to customize a widget that came with Lansweeper

Posted: Wednesday, March 4, 2020 8:59:02 PM(UTC)
khancock

khancock

Member Original PosterPosts: 1
1
Like
I would like to customize the "Service-level agreement" widget that is part of the default installation. I had hopped I could just copy the aspx file from the Websites\widgets folder into the websites\custom widgets folder and edit it. Unfortunately I found two major roadblocks in doing so:

1. There doesn't appear to be an ASPX file for the service-level agreement widget
2. All the of the ASPX files in Websites\Widgets folder only contain the text as follows
Quote:
This is a marker file generated by the precompilation tool, and should not be deleted!


So is there a way / place to find the source and edit it as a custom widget. My use case is as follows:

We have a status of "Declined". These tickets are things we can not do or otherwise are not going to get completed. The are essentially closed but we track them using a different category so we can show that they were requests we can not honor. This should not display as SLA violations since they are essentially "closed". I also do not want to just rip the SLA info off the ticket at as I would like to preserve it for record of our performance.

Any input is appreciated!
Erik.T
#1Erik.T Member Administration Posts: 99  
posted: 3/11/2020 9:21:32 AM(UTC)
Hi khancock,

You can create custom widgets and add them to your Lansweeper installation. Considering Lansweeper is a closed source system, you cannot customize any built-in widget.

There is an article available that describes the basic steps to create custom widgets. I've shared the link below.
If your aspx file contains the header as described in the article and the code is sound, it should be functional.
https://www.lansweeper.c...o-create-custom-widgets/

Active Discussions

Lansweeper cisco fuji device not linking with connected devices
by  char   Go to last post Go to first unread
Last post: Today at 9:12:07 AM(UTC)
Lansweeper Microsoft CVE-2020-1425
by  Richard_B  
Go to last post Go to first unread
Last post: 7/3/2020 4:29:41 PM(UTC)
Lansweeper Wake on Lan in VLANs
by  FrankSc   Go to last post Go to first unread
Last post: 7/3/2020 1:56:46 PM(UTC)
Lansweeper Ticket Closed = email to all helpdesk desk agents
by  Laurent Maene  
Go to last post Go to first unread
Last post: 7/3/2020 1:23:49 PM(UTC)
Lansweeper Helpdek Call Re-Opened
by  pryan67   Go to last post Go to first unread
Last post: 7/3/2020 1:12:17 PM(UTC)
Lansweeper Office 365 32bit vs 64bit?
by  brodiemac-too  
Go to last post Go to first unread
Last post: 7/2/2020 10:35:19 PM(UTC)
Lansweeper Automatic Linking of Assets
by  brodiemac-too   Go to last post Go to first unread
Last post: 7/2/2020 9:45:46 PM(UTC)
Lansweeper Ticket Dispatching - Alias Email
by  C. Li  
Go to last post Go to first unread
Last post: 7/2/2020 8:10:34 PM(UTC)