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Incoming Email Parse

Posted: Tuesday, November 26, 2019 9:39:17 PM(UTC)
JPHP

JPHP

Member Original PosterPosts: 1
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Can Lansweeper Helpdesk read incoming emails and put the data in the correct fields?

Quote:
For example: [User=johndoe] [Asset=1234] [Location=Office]


This is handy as I often email tickets into the helpdesk when I'm off network and would like to tag the appropriate user, asset, etc. Also, I have some forms that feed the helpdesk that are specific to certain user groups or devices/issues and these forms generate an email to the helpdesk, but require manual editing by an agent to match the fields.
UEFT
#1UEFT Member Posts: 6  
posted: 12/6/2019 5:46:22 PM(UTC)
Agreed. This would really help us out.
pryan67
#2pryan67 Member Posts: 86  
posted: 2/27/2020 1:13:27 PM(UTC)
This would be VERY useful. It wouldn't be difficult to implement, just define a tag like they do for username, agentname, etc and pull it from the user table.

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