Notification

Icon
Error

Incoming Email Parse

Posted: Tuesday, November 26, 2019 9:39:17 PM(UTC)
JPHP

JPHP

Member Original PosterPosts: 1
0
Like
Can Lansweeper Helpdesk read incoming emails and put the data in the correct fields?

Quote:
For example: [User=johndoe] [Asset=1234] [Location=Office]


This is handy as I often email tickets into the helpdesk when I'm off network and would like to tag the appropriate user, asset, etc. Also, I have some forms that feed the helpdesk that are specific to certain user groups or devices/issues and these forms generate an email to the helpdesk, but require manual editing by an agent to match the fields.
UEFT
#1UEFT Member Posts: 6  
posted: 12/6/2019 5:46:22 PM(UTC)
Agreed. This would really help us out.

Active Discussions

Lansweeper iManage Client deployment
by  CyberCitizen   Go to last post Go to first unread
Last post: Today at 3:09:47 AM(UTC)
Lansweeper Missing hyperv host details for guest asset LAN-4130
by  danielm  
Go to last post Go to first unread
Last post: 12/7/2019 7:15:56 AM(UTC)
Lansweeper Lansweeper showing MAC address instead of name
by  crashff   Go to last post Go to first unread
Last post: 12/6/2019 10:26:25 PM(UTC)
Lansweeper Dell Warranty Lookup - Incorrect Information
by  Trenton Knew  
Go to last post Go to first unread
Last post: 12/6/2019 10:17:15 PM(UTC)
Lansweeper Incoming Email Parse
by  UEFT   Go to last post Go to first unread
Last post: 12/6/2019 5:46:22 PM(UTC)
Lansweeper SSH - Keyboard Interactive Authentication
by  KevinA-REJIS  
Go to last post Go to first unread
Last post: 12/6/2019 5:22:21 PM(UTC)
Lansweeper Custom OID Scanning / multible OIDs with wildcards
by  Esben.D  
Go to last post Go to first unread
Last post: 12/6/2019 11:57:18 AM(UTC)