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LSAGENT Error TLS 1.2 with cloud relay

Posted: Tuesday, November 23, 2021 10:32:09 PM(UTC)
prid3bowl

prid3bowl

Member Original PosterPosts: 6
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Hi,
we try to install the lsagent on Windows 10 pc with the cloud relay key for remote scanning. On the server side i succefully enable the cloud key relay it said "LSagent access granted". But when i try to scan the remote pc i always got the same error:

2021-11-23 15:23:54,513 [7] DEBUG Created RelayCommunicationSender to URL https://lsagentrelay.lan...eper.com/EchoService.svc
2021-11-23 15:23:54,553 [7] DEBUG Attach ServerCertificateValidationCallback
2021-11-23 15:23:54,570 [7] DEBUG CreateFactoryInstance for endpoint https://lsagentrelay.lan...per.com/EchoService.svc, EchoService
2021-11-23 15:23:54,792 [7] DEBUG ServicePointManager.ServerCertificateValidationCallback
2021-11-23 15:23:55,460 [7] ERROR A communication error occurred. Verify that at least TLS 1.2 is enabled and retry.
System.ServiceModel.FaultException`1[System.ServiceModel.ExceptionDetail] : CompanyHasNoDefaultGroupAvailable (le détail de l'erreur est égal à ExceptionDetail, probablement créé par IncludeExceptionDetailInFaults=True, dont la valeur est :
Lansweeper.Echo.Server.Domain.EchoException: CompanyHasNoDefaultGroupAvailable

On both side ive enabled TLS 1.2 and ive created the registry key under SCHANNEL
-Protocols
--TLS 1.2
---Client
and i create a DWORD ENABLED at 1 and a DWORD DisabledByDefault at 0
I've restart both side and i still have a no go, always the same TLS error.
We have internal server scanning working and scanning for years but we wanna keep trace with the home work and laptop not showing for weeks.
So any idea? Thanks
prid3bowl
#1prid3bowl Member Original PosterPosts: 6  
posted: 11/26/2021 2:56:02 PM(UTC)
Upgrade to Lansweeper 9.1 solved my issue.

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