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New status to mimic Closed

Posted: Wednesday, July 28, 2021 7:14:27 PM(UTC)
chris.anderson

chris.anderson

Member Original PosterPosts: 11
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We created a new status that we use for certain types of tickets, called PA Closed. We found that tickets in this status are still considered "active" by lansweeper. We would like them to be considered closed. Is there a way to mark a user created status to be treated the same as the builtin closed status?

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