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Drag and Drop Email

Posted: Thursday, September 3, 2020 7:34:55 AM(UTC)
Chris Durham

Chris Durham

Member Original PosterPosts: 3
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When I drag and drop an email from outlook client to a ticket on the helpdesk it deletes the email from my outlook - is there any way to stop this? It is sometimes useful to drop an email from a third party support company onto an existing ticket so that other agents can see the email chain.
FrankSc
#1FrankSc Member Administration Posts: 87  
posted: 9/28/2020 1:01:03 PM(UTC)
Originally Posted by: Chris Durham Go to Quoted Post
When I drag and drop an email from outlook client to a ticket on the helpdesk it deletes the email from my outlook - is there any way to stop this? It is sometimes useful to drop an email from a third party support company onto an existing ticket so that other agents can see the email chain.


Hello Chris,
The only proper to way add a mail to the Helpdesk is by sending the mail to the HelpDesk e-mail account. If you add the Ticket ID to the subject of the mail, it should be recognized and added to an existing ticket.
Chris Durham
#2Chris Durham Member Original PosterPosts: 3  
posted: 9/29/2020 7:13:09 AM(UTC)
I really just wanted a simple way to add emails as an attachment somehow - These would be emails from third party maintenance companies detailing their response to a ticket.

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