I'd like a way to reuse a field on a ticket type, for examplePhone Type: (dropdown - Desk, Field, None)Requested Area Code: (textbox - displayed when Desk and Field is selected, but not when None is selected)
Is there a way we can assign a user to a ticket but prevent public emails from going out to that user for that ticket? E.g. if we resolved a verbal request before getting back to our desk, but wanted to track the request in the system for audit and S...
Is there a setting that can be used that will cause all new tickets (via email, client portal, or agent initiated) to be marked as personal so the personal details will be included?
Rules for custom fields during ticket entry, I've encountered 2 casesWhen a specific drop down value is selected, another field is pre-calculated (like End Date=90 days from today)When a combination of values is selected (like Type=Contractor and Acc...