About mdouglas

mdouglas · 04-12-2018

Wishlist requests...1. Allow an email sent to all agents of team, regardless of whether it's assigned. There are times, such as IT Change Control tickets, when I want everyone on my team emailed status updates to keep everyone in the loop. Additional...

mdouglas · 03-22-2018

I'm having an issue with email sending when a state is changed to Closed. When we close a ticket, we only get an email that states "Ticket Closed" without the template we have in place. Attached is how our email settings are configured. Additionally,...

mdouglas · 03-13-2018

Hi, I believe I asked this many moons ago in a long list of wish list items, but are there any plans to implement a mixed mode authentication scheme like most other helpdesk systems use? Basically, we want to automatically login if a user is logged i...

mdouglas · 04-21-2016

Hello, we are hoping to move our Helpdesk from SharePoint to Lansweeper in the near future as we realy love most aspects of it. Before we can do that though, we hope that you guys can incorporate a few minor features. Here they are...Ability to swi...

mdouglas · 11-26-2014

When I P2V, that is convert a physical machine to VMware, the warranty information is still associated with the new Virtual Machine. It would be helpful if once the serial number is updated to VMware-* or something, that the warranty information is...

Re: DNS & Access for Users · 03-23-2018

DNS cannot forward to a different port. If you have an A record of helpdesk pointed to the IP address of of bklansweeper01, then http://helpdesk:81 should work. You can change the Lansweeper port binding in IIS to port 80. If you do that, then http:/...

mdouglas · 03-23-2018

Thank you. I figured out a way around it. I created a new Email Outgoing Template with a Reply Type of "Agent update (sent to user)" with only a ticket state of "Closed". This causes it to behave how I want by sending a Your ticket is closed + the up...

mdouglas · 03-22-2018

Okay, so here's more information. If we click the "Close" button at the top, the email DOES send. If we type in a note and do New State: Closed, it DOES NOT send.

mdouglas · 03-22-2018

I've actually tried deleting them and re-adding them all together. Same results. The templates look fine. I'm on 6.0.150.50, SQL Server 2012 R2, and IIS 8.0. The HTML for the email template is as follows. <style type="text/css">table.emailticket { b...

mdouglas · 05-03-2016

@RKatz, ah! I didn't even notice that little edit button until today. I was trying to Edit the whole ticket. Thanks!@LansweeperSupport, any idea about the potential to add some of these features we've all listed? I would really like to use the Lan...

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User Activity

Helpdesk Additional email auto-reply options

Ticket Closed State Change Email Not Working

Helpdesk Mixed Mode Login Functionality

Helpdesk Feature Requests

Cleanup Warranty Information after P2V

Re: DNS & Access for Users

Re: Ticket Closed State Change Email Not Working

Re: Ticket Closed State Change Email Not Working

Re: Ticket Closed State Change Email Not Working

Re: Helpdesk Feature Requests