About soucyinter

soucyinter · 02-09-2017

Hello,Some users are testing our configuration before we go live with the Helpdesk part and they all agreed to say that the question mark of the custom fields are wrongly displayed.On a radio-button list, the question mark appears at the bottom right...

soucyinter · 02-07-2017

Hello,pretty simple, I'd like Lansweeper team to complete the translation process of the Helpdesk.As of right now, we can't translate values in the custom fields.So, basically, we can translate each custom fields and ticket types but then if somebody...

soucyinter · 01-16-2017

Hello,I've been trying to get a report showing below columns (from 3 different custom fields).[size=3]When I was using 2 custom fields, it worked. When I tried to input a third one, I failed... I now have double information per custom fields, so inst...

soucyinter · 04-07-2016

Hello,I'm trying to create a deployment package with multiple steps.Each steps have been tested seperately and they all worked.Whenever I try to join all steps into one package, it fails.Here's the complete script :Result: Deployment ended: Incorrect...

soucyinter · 05-27-2015

Hello all, I've had a look at the new Video Overview from Lansweeper and I've seen something very interesting and can't find it in the latest update that was available (v.5306).It's the line chart with "New Employees by Months" seen at 2m35s in the v...

soucyinter · 03-10-2017

Up, getting same problems here.Thank you if you can fix this in the next big release comming.

soucyinter · 01-23-2017

Finally made it with some help!If it can help anyone...Here's the code!Select Top 1000000 htblusers.name As [Ticket User], htblticket.ticketid As [Ticket #], htblusers1.name As [Ticket agent], htblticket.date As [Creation Date], htblticketcustomf...

soucyinter · 01-19-2017

We'd love to have this function too, as of right now we have a list of different "news" such as "how tos", "did you know", etc and we need to untick and tick every day or every week, manually.Thank you.

soucyinter · 01-17-2017

That did not work for the "last month".It shows no results, I even tried with only "and" instead of the "or" since all criterias needs to be answered by a yes. Alas it didn't work.

soucyinter · 01-16-2017

The reason why it doesn't work is way beyond my SQL knowledge but...I do know that if you remove the "OR", it works.. but then you only get either the TypeID 31 or 13.At least, it does give you the tickets after 2017-01-01. Select Top 1000000 htbluse...

User Statistics

User Activity

Position the question mark (info of custom field) at a better place

Translation for Values in Custom fields

Last month New Employees

Installer - .bat or script - not working

New employees by months

Re: Scale Photo Attachments

Re: Last month New Employees

Re: Helpdesk News - Rotating messages

Re: Last month New Employees

Re: Report Needed To List Users Who Are Not Following Ticketing Policy