Custom Action Starting local application (Damware Remote Support)

[mccuskerk]

Trying to create a Custom Action Starting Damware Remote Support on our Technicians local computer but getting an error.
"The System cannot find the file specified"

The Action is: "C:\Program Files (x86)\SolarWinds\DameWare Remote Support\DWRCC.exe" -m:{computer}


This same action opens the application when running from start run successfully.

Any thoughts on where my mistake is?

Thanks in advance!

[Susan_A · Accepted solution]

Another option or solution might be to add the required files to the shared Program Files (x86)\Lansweeper\Actions folder on your Lansweeper server and include {actionpath} in your action, so the files are read from there. That's what this forum user did and got to work.

[KrisNelson]

It looks correct according to DameWares default install location.

Since the error is that it cannot find the file, I would be forced to look at the quotes.

Either a) they aren't present in action command or b) they are the incorrect ones. Copying quotes from the internet is always a dubious thing to do. If they are there, delete them and retype them manually.

Believe it or not there is a difference between " " and “ ” and the command window knows it and will not fix it for you.


-Kris

[Michael_V]

You can try creating a log with procmon: https://technet.microsoft.com/en-us/sysinternals/processmonitor.aspx?f=255&MSPPError=-2147217396
And comparing the output of the working and non-working command.