Identify which database server Lansweeper is using
Most of the data scanned by Lansweeper and manually submitted in the web console is stored in the Lansweeper database.
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Images or attachments of email tickets not loading
In the help desk module, tickets can contain images and other attachments. Attachments can come from emails that were imported
How to add a report to your Lansweeper installation
If you find a SQL query on the Lansweeper.com website that you would like to import into your own Lansweeper
LsPush fallback scanning
Lansweeper includes several agentless scanning methods to scan the assets in your network. You can scan the Linux, Unix, Mac
Accessing the Lansweeper database documentation
Lansweeper data, reports and settings are stored in a database. Your database is hosted in either the Microsoft SQL LocalDB,
Compatible SQL database servers for hosting the Lansweeper database
Lansweeper data, reports and settings are stored in a database. Below you can find a list of supported database servers
Searching through assets with the web console search bar
At the top of the Lansweeper web console, to the right of the Lansweeper logo, a search bar is available
Troubleshooting SNMP scanning issues
SNMP is one of the protocols through which Lansweeper can retrieve data regarding network devices like printers, switches, routers etc.
Performing actions on new tickets using dispatching rules
When new tickets are sent via email to the help desk and imported, dispatching rules can be used to perform
“Scanning server doesn’t have any enabled network interfaces”
Lansweeper’s core functionality is discovering and pulling data from the assets in your network. Lansweeper can scan Linux, Unix, Mac
Software on Windows computer not being scanned
Unless you manually disable this, Lansweeper scans the Windows computers in your network for installed software. Software information scanned by
How to install IIS (Internet Information Services)
The Lansweeper web console can be run under the IIS Express or IIS web server, both developed by Microsoft. IIS
Scanning assets with Batch Scanning
Batch Scanning is an agentless, on-demand scanning method that allows you to quickly scan any IP addresses, IP ranges or
“WMI service is disabled on this machine”
Lansweeper’s agentless and agent based scanning methods pull Windows computer data from WMI (Windows Management Instrumentation), a management framework built
Overview of scanning targets and methods
Lansweeper offers a variety of methods to scan your network, most of which can be configured in the Scanning\Scanning Targets
Socket errors when scanning with the LsPush scanning agent
This article explains how to resolve LsPush socket errors. Lansweeper includes several scanning methods to scan the assets in your
Where Lansweeper data, reports and settings are stored
The Lansweeper software includes both an IT asset management system and help desk. Most of the data scanned by Lansweeper
Tracking software, memory and other changes on Windows computers
A Windows computer’s Lansweeper webpage lists the most recently scanned properties of the machine’s software, OS, memory and other details.
Configuring and adding data to asset custom fields
Lansweeper scans Linux, Unix, Mac and Windows computers, VMware servers and other network devices like printers and switches. Though a
No asset created for scanned computer or device
If no asset is created for a scanned computer or device, this can have several possible explanations. The troubleshooting steps
Emails not imported as tickets into the help desk
From version 6.0 onward, the Lansweeper software includes a help desk and ticketing system. Tickets can be created in several
Configuring and using ticket filters
When dealing with a large number of tickets in the help desk, agents need a way to structure those tickets
Credential and database security in Lansweeper
The security and confidentiality of credentials and scanned data are of critical importance in developing the Lansweeper software. Passwords of
Lansweeper installer not launching
If you’ve downloaded the latest Lansweeper installer and the installer isn’t launching when executed, the file may be blocked or
List of 3-letter monitor manufacturer codes
When a Windows computer is scanned, Lansweeper automatically creates monitor assets for the monitors attached to the computer. Monitor assets