Count of Tickets Created per Year and Month
Discover the Number of Helpdesk Tickets Created Report on the number of tickets that were created in a given month.
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Count of Tickets Closed per Year and Month
Find the Number of Helpdesk Tickets Finished per Month Report on the number of tickets that were handled in a
Average Time Until Ticket Set to Closed, by Month
Find the Average Time It Takes to Finish Tickets Get an overview of the average time until a ticket has
Average Time Until Initial Ticket Response, by Month
Find the Reaction Time of Your Helpdesk Agents Get an overview of the average time until an initial response has
Assets with Related Tickets
Find Computers or Server with Helpdesk Requests Find assets which have a ticket related to them along with details about
Helpdesk Agent Notes Sent in Last 24 Hours
Find The Replies Sent by a Helpdesk Agent Get an overview of all your helpdesk agents and the replies they
Helpdesk Agent Notes Sent in Last 7 Days
Discover the Number of Replies of Helpdesk Agents in the Last Week Get an overview of all your helpdesk agents
Helpdesk Agent Access & Roles with Teams
Find Your Agent’s Permissions, Roles and Teams Get an overview of all your helpdesk agents, their access, role, team and
Exchange Users
Find All Exchange Users in Your Network List all your Exchange users along with information such as their user principal
Exchange Scanned Servers
Discover All Exchange Servers in Your Network Gather details such as Exchange versions, edition, server role and more.
Exchange Mailboxes
Find All Your Exchange Mailboxes with Details Retrieve details such as their alias, recipient type, email address and which Exchange
Exchange Licenses
Find All the Exchange Licenses in Your Network Find all your Exchange client access licenses along with the server they
Exchange Groups
Find Detailed Information About Exchange Groups in Your Network List all your Exchange groups along with information about the number
Exchange Active Sync Devices
Find Exchange Active Sync Devices in Your Network List all your Exchange active sync devices along with information about the
DNS Scanning Errors
Find Lansweeper Related DNS Scanning Errors Report on all DNS related scanning errors within Lansweeper and identify devices that require
All Scanning Errors
Find All Lansweeper Related Scanning Errors Report on all scanning errors within Lansweeper and identify devices that require your attention.
External USB Drives
Discover USB Drives Within Your Environment Discover potential security risks caused by external USB drives.
Servers Less Than 1 GB Free Audit
Find All Your Windows Servers with Less Than 1 GB Free on Their Hard-Disk
Printer Toner Level
Find All Printers and Their Toner Levels Within Your Network Never get caught off guard again by empty printer toners.
Printer Status
Find All Printers on Your Network and Their Status Get an overview of your printers’ status and find potential problems.
Printer out of Toner Audit
Find All Printers Which Are out of Toner Never get caught off guard again by empty printer toners.
Printer Almost out of Toner Audit
Find All Printers Which Are Almost out of Toner Never get caught off guard again by empty printer toners.
New Devices Found in the Last 7 Days Audit
Find New Devices in Your Network Keep track of all new devices discovered in the last 7 days. Check which
New Devices Found in the Last 24 Hours Audit
Find New Devices in Your Network Keep track of all new devices discovered in the last 24 hours. Check which
Unauthorized Administrators Audit
Find Unauthorized Administrators on Computers in Your Network Lansweeper cross checks your approved administrators with all administrators found on the
